AILYZE: AILYZE is an AI qualitative data analysis platform that transcribes interviews and conducts autonomous AI voice interviews, then generates themes, summaries, and insights from the resulting text. Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist AILYZE when conducting and transcribing ai-led research interviews at scale matters most, and Eleveo when quality management and agent coaching from analyzed conversations matters most. Run both through a week of actual calls to see which suits your workflow.
AILYZE is an AI qualitative data analysis platform that transcribes interviews and conducts autonomous AI voice interviews, then generates themes, summaries, and insights from the resulting text.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AILYZE is a web-based AI platform for qualitative data analysis, built primarily for researchers, academics, and organizations working with unstructured data. Beyond analyzing uploaded text, it offers an AI Avatar Interviewer that autonomously conducts semi-structured voice interviews in multiple languages, capturing participant responses and automatically transcribing them. Users can also upload audio and video files (such as MP3, WAV, MP4, and AVI) for transcription, after which the transcripts can be analyzed alongside documents. Once data is captured, AILYZE applies AI-driven thematic analysis, content and frequency analysis, cross-segment comparison, summarization, and a chat-with-your-document feature, producing reports and visualizations. It accepts documents (PDF, DOCX) and spreadsheets (XLSX, CSV) and supports 100+ languages, including colloquial dialects. The product emphasizes data security, stating uploaded data is encrypted and not used to train its models. It is used by academic researchers, universities, healthcare organizations, and non-profits, and is accessed entirely through the browser without local installation.
Best suited for
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
AILYZE is a free tier with paid upgrades (freemium); Eleveo is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | AILYZE | Eleveo |
|---|---|---|
| Core capability | AI Avatar Interviewer that autonomously conducts semi-structured voice interviews in multiple languages | AI speech analytics with continuous speech-to-text transcription |
| Standout feature | Audio and video transcription of uploaded files (MP3, WAV, MP4, AVI and more) | Omnichannel media capture (voice, video, and screen recording) |
| Team usage | AI thematic analysis with automated theme extraction and coding | Automated call summaries with highlights, topics, and next steps |
| Integrations | Content and frequency analysis across data segments | Sentiment detection and conversation categorization across interactions |
| Languages & capture | Chat-with-your-document AI assistant for conversational querying | Workforce management with AI forecasting and agent scheduling |
| Best-fit workflow | Support for 100+ languages including colloquial dialects | Compliance tooling for GDPR, PCI-DSS, and TCPA |
AILYZE
Choose AILYZE if you need conducting and transcribing ai-led research interviews at scale — strengths include combines interview capture, transcription, and qualitative analysis in one web-based platform.
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
AILYZE
Eleveo
It depends on your workflow. AILYZE is strong for conducting and transcribing ai-led research interviews at scale, while Eleveo is strong for recording and transcribing customer service and sales calls at scale. Both transcribe and summarize meetings.
AILYZE is a free tier with paid upgrades and Eleveo is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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