AI-Media: AI-Media is a global captioning provider whose LEXI engine delivers AI-powered live captions and recorded transcripts for broadcast, events, corporate meetings, and enterprise. Scorebuddy: Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist AI-Media when adding live captions and translation to corporate virtual meetings, webinars, and town halls on zoom or teams matters most, and Scorebuddy when transcribing and analyzing multilingual customer calls to surface sentiment and contact drivers matters most. Run both through a week of actual calls to see which suits your workflow.
AI-Media is a global captioning provider whose LEXI engine delivers AI-powered live captions and recorded transcripts for broadcast, events, corporate meetings, and enterprise.
Scorebuddy is an AI-powered contact center quality assurance platform that transcribes and auto-scores voice, chat, email, and social interactions against customizable scorecards.
AI-Media is an established captioning and accessibility technology company whose LEXI toolkit produces AI-powered live captions and recorded transcripts across broadcast, sports, government, education, and corporate settings. For meetings and events, LEXI Text generates real-time automatic captions that can be embedded in Zoom and Microsoft Teams or streamed to any web-enabled device, while LEXI Recorded captions on-demand video and audio. The company also runs a dedicated transcription service that turns recorded interviews, meetings, lectures, and AGMs into editable documents. LEXI Library lets users search, scroll, and edit time-stamped captions during or after a session and download transcripts as txt, docx, json, srt, or webvtt. LEXI Translate adds multilingual captions, and LEXI Voice provides real-time voice translation. Delivery runs over AI-Media's iCap cloud network plus hardware encoders for broadcast workflows. It suits enterprises, broadcasters, venues, and institutions that need accessible, accurate captions and transcripts at scale. Customers span media networks, universities, and parliaments. Pricing is quote-based through the sales team.
Best suited for
Scorebuddy (ScorebuddyCX) is a contact center quality assurance and conversation intelligence platform built for QA teams, CX leaders, and BPOs across industries such as financial services, technology, healthcare, and retail. It ingests agent-customer interactions across voice, chat, email, and social channels and uses GenAI auto-scoring to automatically evaluate conversations against fully customizable scorecards, scoring both human agents and AI chatbots while maintaining an audit trail for regulated environments. For voice, it provides AI transcription that converts multilingual call recordings into transcripts, then layers conversation analytics on top: automated sentiment analysis, contact-driver categorization, and pattern detection across interactions. Reviewers can view scorecards alongside AI marked-up conversations and build automated pass/fail rules. The platform also includes a built-in learning management system that assigns targeted coaching and AI-generated courses based on identified skill gaps, plus configurable dashboards for CX, product, and other teams. It integrates with leading contact center and CRM tools including Five9, Genesys, Salesforce, and Zendesk. What distinguishes it is the combination of configurable QA scorecards, transcription-driven analytics, and coaching/LMS in one workflow.
Best suited for
AI-Media is custom pricing (contact sales); Scorebuddy is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | AI-Media | Scorebuddy |
|---|---|---|
| Core capability | LEXI Text AI-powered live automatic captions for events, webinars, and virtual meetings | AI transcription of multilingual call recordings into text transcripts |
| Standout feature | LEXI Recorded automated captioning and transcripts for on-demand video and audio | GenAI auto-scoring of interactions against fully customizable scorecards |
| Team usage | Dedicated transcription service converting meetings, interviews, and lectures into editable documents | Conversation analytics with sentiment analysis and contact-driver categorization |
| Integrations | LEXI Library to search, scroll, edit, and archive time-stamped captions during or after sessions | Omnichannel coverage across voice, chat, email, and social interactions |
| Languages & capture | Transcript export in txt, docx, json, srt, and webvtt formats | Side-by-side view of scorecards and AI marked-up conversations with automated pass/fail rules |
| Best-fit workflow | LEXI Translate multilingual captions and LEXI Voice real-time voice translation | Built-in learning management system with targeted coaching and AI-generated courses |
AI-Media
Choose AI-Media if you need adding live captions and translation to corporate virtual meetings, webinars, and town halls on zoom or teams — strengths include broadcast-grade accuracy from a long-established, publicly listed captioning provider.
Scorebuddy
Choose Scorebuddy if you need automatically scoring and qa-evaluating up to 100% of contact center interactions across channels — strengths include covers qa, conversation analytics, transcription, and coaching/lms in a single integrated platform.
AI-Media
Scorebuddy
It depends on your workflow. AI-Media is strong for adding live captions and translation to corporate virtual meetings, webinars, and town halls on zoom or teams, while Scorebuddy is strong for automatically scoring and qa-evaluating up to 100% of contact center interactions across channels. Both transcribe and summarize meetings.
AI-Media is custom pricing and Scorebuddy is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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