Is Agent MIA or Uniphore better for AI meeting notes?

It depends on your workflow. Agent MIA is strong for capturing in-person client or team meetings on a phone and getting an auto-emailed summary with decisions and action items, while Uniphore is strong for contact centers transcribing and analyzing every customer call to uncover call drivers and sentiment trends. Both transcribe and summarize meetings.

How do Agent MIA and Uniphore compare on price?

Agent MIA is a free tier with paid upgrades and Uniphore is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.

Can I use both Agent MIA and Uniphore?

You can — some teams pair them when each covers a different part of the meeting workflow.

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Agent MIA vs Uniphore

Agent MIA: A France-hosted AI meeting assistant that records, transcribes, identifies speakers, and writes structured meeting reports you can question with cited answers. Uniphore: Uniphore is an enterprise conversational AI and customer service analytics platform that records, transcribes, and analyzes voice and digital interactions for real-time agent assist, conversation intelligence, and automated quality assurance. Below, they line up on price, capture method, and how each fits a real meeting stack.

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Final recommendation

Shortlist Agent MIA when capturing in-person client or team meetings on a phone and getting an auto-emailed summary with decisions and action items matters most, and Uniphore when qa and supervisor teams automating call scoring, coaching, and compliance monitoring across all interactions matters most. Run both through a week of actual calls to see which suits your workflow.

Agent MIA

CustomAI Meeting Assistants

A France-hosted AI meeting assistant that records, transcribes, identifies speakers, and writes structured meeting reports you can question with cited answers.

AI chat that answers questions about a single meeting or a whole project folder with transcript citationsExports to PDF, Word, SRT, and JSON plus industry-specific report templates and full-text searchFrance-only data hosting with configurable retention, encryption, right to erasure, and an optional HDS healthcare-grade hosting add-on

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Uniphore

About Agent MIA

Agent MIA is an AI meeting assistant published by the French company Alomia · IngéniSolution. It captures conversations several ways: through a phone's microphone for in-person meetings, by importing an existing audio file, or via a bot that automatically joins Zoom, Microsoft Teams, and Google Meet calls. It then transcribes the audio using Mistral's Voxtral multilingual model and separates and identifies speakers with pyannote.ai diarization, including voice-fingerprint recognition of recurring participants. From each meeting it generates a structured report covering a summary, decisions, and action items with owners, deadlines, and priorities, and can email that report to participants automatically. An AI chat lets users ask questions about a meeting or an entire project folder, answering with citations back to the transcript. It offers industry report templates, full-text search, and exports to PDF, Word, SRT, and JSON. A core selling point is data sovereignty: audio and data are stored and processed only in France, with configurable retention, encryption, a right to erasure, and an optional healthcare-grade (HDS) hosting tier. It targets individual professionals through enterprise teams.

Best suited for

Capturing in-person client or team meetings on a phone and getting an auto-emailed summary with decisions and action items
Having a bot join Zoom, Teams, or Meet calls to transcribe, identify speakers, and produce a structured report
Querying past meetings or an entire project's recordings via AI chat to retrieve decisions and quotes with citations

About Uniphore

Uniphore is an enterprise Business AI platform built for contact centers and customer service operations. Its customer service suite captures and records voice and screen interactions, then applies speech-to-text and natural language processing to transcribe and analyze conversations. The Conversation Insights Agent uses generative AI to analyze 100% of customer calls, producing conversation summaries, sentiment analysis, and topic/call-driver detection, and lets users query insights in natural language without predefined keyword lists. Its Real-Time Agent Assist surfaces in-the-moment guidance and knowledge during live calls and automates after-call work such as wrap-up summaries. The platform also automates quality assurance across every call rather than relying on random sampling or manual scorecards, flagging coaching needs and compliance gaps. The Communication Recording Agent provides multi-channel audio capture, transcription, and built-in compliance controls (MiFID II, Dodd-Frank, PCI DSS, GDPR). It targets contact center leaders, QA managers, supervisors, and operations teams. Uniphore is established, with documented enterprise deployments and industry analyst recognition.

Best suited for

Contact centers transcribing and analyzing every customer call to uncover call drivers and sentiment trends
QA and supervisor teams automating call scoring, coaching, and compliance monitoring across all interactions
Live agent support surfacing real-time guidance and auto-generating after-call summaries

Feature	Agent MIA	Uniphore
Core capability	Multiple capture methods: phone microphone, audio file import, and a bot that auto-joins Zoom, Teams, and Google Meet	Real-time call transcription and live agent assist with in-the-moment guidance
Standout feature	Multilingual AI transcription via Mistral Voxtral with automatic speaker separation and identification via pyannote.ai diarization	Generative-AI conversation intelligence analyzing 100% of calls for summaries, sentiment, and call drivers
Team usage	Structured meeting reports with summary, decisions, and action items (owner, deadline, priority), auto-emailed to participants	Automated quality assurance across all interactions without random sampling or manual scorecards
Integrations	AI chat that answers questions about a single meeting or a whole project folder with transcript citations	Multi-channel voice and screen recording with transcription in supported languages
Languages & capture	Exports to PDF, Word, SRT, and JSON plus industry-specific report templates and full-text search	Natural language querying of conversation insights without keyword lists or tags
Best-fit workflow	France-only data hosting with configurable retention, encryption, right to erasure, and an optional HDS healthcare-grade hosting add-on	Automated after-call work (ACW) summaries and post-call task automation

Agent MIA vs Uniphore

About Agent MIA

About Uniphore

Pricing comparison

Feature table

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Pros & cons

FAQ

Is Agent MIA or Uniphore better for AI meeting notes?

How do Agent MIA and Uniphore compare on price?

Can I use both Agent MIA and Uniphore?

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