Agaton: Stockholm-based AI conversation intelligence platform that analyzes sales and customer calls to surface buying signals, coach reps, and turn conversations into revenue insights. Symbl.ai: Developer conversation-intelligence API for transcribing and analyzing voice, video, and chat conversations. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Agaton when coaching sales reps in real time during calls to improve objection handling and closing matters most, and Symbl.ai when scoring and analyzing sales calls for coaching matters most. Run both through a week of actual calls to see which suits your workflow.
Stockholm-based AI conversation intelligence platform that analyzes sales and customer calls to surface buying signals, coach reps, and turn conversations into revenue insights.
Developer conversation-intelligence API for transcribing and analyzing voice, video, and chat conversations.
Agaton is a Stockholm-based AI conversation intelligence and revenue intelligence platform built for sales and customer-facing teams. The product applies voice AI to analyze agent-customer calls, aiming to review interactions rather than only a sampled subset, and surfaces signals such as buying intent, objections, sentiment shifts, and engagement levels. From these signals it generates personalized, real-time coaching guidance for reps during conversations and quality-and-compliance insights that help managers make faster decisions. Agaton evaluates sales skills like objection handling, closing technique, rapport building, and negotiation, and integrates with existing tools in the sales stack including dialers, CRM, Teams, Slack, and email. The company positions Agaton as an autonomous AI co-worker that automates core workflows so reps can focus on relationships and closing. As a European company, Agaton emphasizes European data-privacy standards, GDPR compliance, ISO 27001 certification, and automatic redaction of personally identifiable information. It was founded in 2024 and reports a customer base that includes Nordic enterprises. It is a newer, regionally rooted alternative to large US-based conversation intelligence incumbents. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Symbl.ai is a conversation-intelligence platform delivered as APIs and SDKs that lets developers transcribe and analyze voice, video, and chat conversations, including meetings and customer calls. Beyond raw transcription, Symbl.ai focuses on extracting structure and meaning from conversations: it can generate speaker-attributed transcripts, summaries, topics, action items, questions, and entities, and it can score calls and monitor sentiment in real time. It supports both real-time streaming over WebSocket for live meetings and processing of recorded audio and video, which makes it suitable for building meeting assistants as well as sales and support analytics tools. The platform is now part of Invoca and continues to operate, targeting enterprises that want to embed real-time AI agents and analytics into their own products rather than buy a finished end-user application. Typical implementations include adding live transcription and summaries to a conferencing tool, scoring and coaching sales calls, and surfacing compliance or quality signals from conversations. Because it is developer-first, using Symbl.ai requires engineering work to integrate its APIs into an existing application or workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Agaton is a free tier with paid upgrades (freemium); Symbl.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Agaton | Symbl.ai |
|---|---|---|
| Core capability | AI analysis of agent-customer sales calls with quality and compliance monitoring | Real-time streaming and recorded conversation transcription |
| Standout feature | Real-time, personalized coaching delivered during live interactions | Speaker diarization with speaker-attributed transcripts |
| Team usage | Buying-signal, objection, and sentiment detection | Automatic summaries, topics, action items, and questions |
| Integrations | Sales-skill evaluation (objection handling, closing, rapport, negotiation) | Real-time sentiment analysis and call scoring |
| Languages & capture | CRM, dialer, Teams, Slack, and email integrations | Entity recognition and conversation analytics |
| Best-fit workflow | Automatic PII redaction with GDPR and ISO 27001 focus | Developer APIs and SDKs for voice, video, and chat |
Agaton
Choose Agaton if you need coaching sales reps in real time during calls to improve objection handling and closing — strengths include european, gdpr-compliant approach with iso 27001 certification appealing to eu/emea teams.
Symbl.ai
Choose Symbl.ai if you need embedding live transcription and summaries into a meeting tool — strengths include goes beyond transcription with rich conversation analytics.
Agaton
Symbl.ai
It depends on your workflow. Agaton is strong for coaching sales reps in real time during calls to improve objection handling and closing, while Symbl.ai is strong for embedding live transcription and summaries into a meeting tool. Both transcribe and summarize meetings.
Agaton is a free tier with paid upgrades and Symbl.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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