Agaton: Stockholm-based AI conversation intelligence platform that analyzes sales and customer calls to surface buying signals, coach reps, and turn conversations into revenue insights. Omind: Omind is an AI quality management platform that automatically transcribes, analyzes, and scores 100% of contact center calls and chats for compliance and agent performance. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Agaton when coaching sales reps in real time during calls to improve objection handling and closing matters most, and Omind when monitoring conversations for hipaa, pci, and other compliance requirements in real time matters most. Try them side by side on real calls before deciding — needs vary by team.
Stockholm-based AI conversation intelligence platform that analyzes sales and customer calls to surface buying signals, coach reps, and turn conversations into revenue insights.
Omind is an AI quality management platform that automatically transcribes, analyzes, and scores 100% of contact center calls and chats for compliance and agent performance.
Agaton is a Stockholm-based AI conversation intelligence and revenue intelligence platform built for sales and customer-facing teams. The product applies voice AI to analyze agent-customer calls, aiming to review interactions rather than only a sampled subset, and surfaces signals such as buying intent, objections, sentiment shifts, and engagement levels. From these signals it generates personalized, real-time coaching guidance for reps during conversations and quality-and-compliance insights that help managers make faster decisions. Agaton evaluates sales skills like objection handling, closing technique, rapport building, and negotiation, and integrates with existing tools in the sales stack including dialers, CRM, Teams, Slack, and email. The company positions Agaton as an autonomous AI co-worker that automates core workflows so reps can focus on relationships and closing. As a European company, Agaton emphasizes European data-privacy standards, GDPR compliance, ISO 27001 certification, and automatic redaction of personally identifiable information. It was founded in 2024 and reports a customer base that includes Nordic enterprises. It is a newer, regionally rooted alternative to large US-based conversation intelligence incumbents. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Omind is a unified AI customer experience platform whose AI Quality Management System (AI QMS) is purpose-built for contact centers and BPOs. Instead of manually sampling a few interactions, its speech analytics engine uses AI and natural language processing to automatically transcribe, interpret, and score every voice and non-voice interaction, including calls, chat, and email. It analyzes not only the words spoken but also tone, pacing, and emotional context to detect customer sentiment, surface compliance risks, and flag conversations needing attention in real time. Teams configure customizable audit scorecards aligned to their own processes, while automated audit assignment helps distribute evaluations and reduce evaluator bias. Live alerts, whisper coaching, and escalation triggers support agents during active calls, and the platform connects with existing CRM, CCaaS, and ticketing systems. Omind also offers related modules such as Voice AI, Chat AI, an Accent Harmonizer, and the Arya analytics assistant. It is aimed at enterprise contact center, CX, and quality assurance leaders rather than individual users.
Best suited for
Agaton is a free tier with paid upgrades (freemium); Omind is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Agaton | Omind |
|---|---|---|
| Core capability | AI analysis of agent-customer sales calls with quality and compliance monitoring | AI speech analytics that automatically transcribes and scores 100% of voice and non-voice interactions |
| Standout feature | Real-time, personalized coaching delivered during live interactions | Sentiment and emotion detection analyzing tone, pacing, and context |
| Team usage | Buying-signal, objection, and sentiment detection | Compliance monitoring with real-time risk flagging and automated checks |
| Integrations | Sales-skill evaluation (objection handling, closing, rapport, negotiation) | Customizable audit scorecards and automated, bias-reducing audit assignment |
| Languages & capture | CRM, dialer, Teams, Slack, and email integrations | Real-time agent assist with live alerts, whisper coaching, and escalation triggers |
| Best-fit workflow | Automatic PII redaction with GDPR and ISO 27001 focus | Integrations with existing CRM, CCaaS, and ticketing systems |
Agaton
Choose Agaton if you need coaching sales reps in real time during calls to improve objection handling and closing — strengths include european, gdpr-compliant approach with iso 27001 certification appealing to eu/emea teams.
Omind
Choose Omind if you need automatically auditing and scoring every contact center call and chat for quality assurance — strengths include audits 100% of interactions automatically instead of manual sampling, with full transcription and scoring.
Agaton
Omind
It depends on your workflow. Agaton is strong for coaching sales reps in real time during calls to improve objection handling and closing, while Omind is strong for automatically auditing and scoring every contact center call and chat for quality assurance. Both transcribe and summarize meetings.
Agaton is a free tier with paid upgrades and Omind is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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