Agaton: Stockholm-based AI conversation intelligence platform that analyzes sales and customer calls to surface buying signals, coach reps, and turn conversations into revenue insights. DialDesk: DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Agaton when coaching sales reps in real time during calls to improve objection handling and closing matters most, and DialDesk when monitoring customer sentiment and churn risk in real time across support conversations matters most. Run both through a week of actual calls to see which suits your workflow.
Stockholm-based AI conversation intelligence platform that analyzes sales and customer calls to surface buying signals, coach reps, and turn conversations into revenue insights.
DialDesk is an India-based managed customer-experience platform whose CallMaster product uses AI to transcribe and audit 100% of contact-center calls, chats, and WhatsApp messages for quality, sentiment, and compliance.
Agaton is a Stockholm-based AI conversation intelligence and revenue intelligence platform built for sales and customer-facing teams. The product applies voice AI to analyze agent-customer calls, aiming to review interactions rather than only a sampled subset, and surfaces signals such as buying intent, objections, sentiment shifts, and engagement levels. From these signals it generates personalized, real-time coaching guidance for reps during conversations and quality-and-compliance insights that help managers make faster decisions. Agaton evaluates sales skills like objection handling, closing technique, rapport building, and negotiation, and integrates with existing tools in the sales stack including dialers, CRM, Teams, Slack, and email. The company positions Agaton as an autonomous AI co-worker that automates core workflows so reps can focus on relationships and closing. As a European company, Agaton emphasizes European data-privacy standards, GDPR compliance, ISO 27001 certification, and automatic redaction of personally identifiable information. It was founded in 2024 and reports a customer base that includes Nordic enterprises. It is a newer, regionally rooted alternative to large US-based conversation intelligence incumbents. Pricing varies by plan. Check the official website for current pricing.
Best suited for
DialDesk is an Indian customer-experience company that pairs managed contact-center operations with an AI software layer called CallMaster, available either bundled with its managed service or as standalone SaaS for businesses running their own agents. Its conversation-intelligence engine records and transcribes interactions in real time across voice calls, live chat, and WhatsApp, processing voice tone, speech pacing, and language patterns to create structured records as conversations happen. Using NLP, speech analytics, and sentiment analysis, the platform automatically scores 100% of interactions against customizable QA rubrics covering script adherence, empathy, product accuracy, mandatory disclosures, resolution quality, and compliance, returning scores within seconds of a call ending. Real-time dashboards surface customer frustration, churn signals, and compliance risks for supervisors, while auto call summarization logs notes back to the CRM. It is aimed at startups, SMBs, and growth-stage enterprises in sectors like e-commerce, BFSI, healthcare, and SaaS that want automated quality monitoring and agent coaching across every customer conversation rather than manual sampling.
Best suited for
Agaton is a free tier with paid upgrades (freemium); DialDesk is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Agaton | DialDesk |
|---|---|---|
| Core capability | AI analysis of agent-customer sales calls with quality and compliance monitoring | Real-time recording and transcription of 100% of calls, chats, and WhatsApp messages |
| Standout feature | Real-time, personalized coaching delivered during live interactions | AI-powered QA scoring against customizable rubrics (script adherence, empathy, compliance, resolution) |
| Team usage | Buying-signal, objection, and sentiment detection | Sentiment and emotion analysis detecting frustration, churn signals, and compliance risk in real time |
| Integrations | Sales-skill evaluation (objection handling, closing, rapport, negotiation) | Auto call summarization and logging that pushes notes into the CRM |
| Languages & capture | CRM, dialer, Teams, Slack, and email integrations | Real-time supervisor dashboards with live agent performance and quality metrics |
| Best-fit workflow | Automatic PII redaction with GDPR and ISO 27001 focus | In-call agent assist with next-best-action prompts and CRM screen-pop integrations |
Agaton
Choose Agaton if you need coaching sales reps in real time during calls to improve objection handling and closing — strengths include european, gdpr-compliant approach with iso 27001 certification appealing to eu/emea teams.
DialDesk
Choose DialDesk if you need automatically scoring and auditing 100% of agent calls and chats for quality and compliance — strengths include audits 100% of interactions automatically instead of relying on small manual qa samples.
Agaton
DialDesk
It depends on your workflow. Agaton is strong for coaching sales reps in real time during calls to improve objection handling and closing, while DialDesk is strong for automatically scoring and auditing 100% of agent calls and chats for quality and compliance. Both transcribe and summarize meetings.
Agaton is a free tier with paid upgrades and DialDesk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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