Xdroid VoiceAnalytics: AI-powered speech analytics platform that transcribes and analyzes contact-center calls for quality monitoring, sentiment, and compliance. toruno: Ricoh's Japanese meeting recording service combining transcription, audio recording, and screen capture for online and in-person meetings. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Xdroid VoiceAnalytics when automated call-center quality monitoring and agent scoring matters most, and toruno when organizations wanting screen context preserved alongside the transcript matters most. Run both through a week of actual calls to see which suits your workflow.
AI-powered speech analytics platform that transcribes and analyzes contact-center calls for quality monitoring, sentiment, and compliance.
Ricoh's Japanese meeting recording service combining transcription, audio recording, and screen capture for online and in-person meetings.
Xdroid VoiceAnalytics is an AI- and machine-learning-based speech analytics platform built for contact centers and customer-service teams. It captures audio from recorded agent-customer calls and applies proprietary speech-to-text transcription, then layers on speaker separation, keyword and semantic detection, language-independent emotion and sentiment analysis, call categorization, and call visualization. Managers use it for automated quality monitoring, compliance checking, agent performance management, and customer-experience insight across large call volumes. An OperatorAssist capability delivers real-time transcription, sentiment detection, in-call compliance coaching, and automated call summarization to the agent's desktop, while companion TextAnalytics extends the same analysis to chat, email, social media, and reviews for omnichannel coverage. The platform supports a broad set of languages (reported around 31, including Arabic, Mandarin, English, French, German, and Spanish) and integrates with common contact-center telephony platforms. Developed by Xdroid Kft., a Budapest-based company founded in 2008, it targets enterprise contact centers and customer-care operations rather than individual users.
Best suited for
toruno is a meeting recording service from Ricoh Company, Ltd. in Japan that captures meetings as a combination of transcription, audio recording, and screen capture, so users can later review who said what and what was shown on screen. It works with web meetings on platforms such as Microsoft Teams and Zoom as well as on-site meetings. toruno offers several capture methods: a Windows desktop application that performs real-time transcription during live meetings, an iPhone app for recording on-site discussions, and a web interface for uploading existing audio or video files. After capture, it can generate AI summaries with customizable templates to turn raw transcripts into structured meeting minutes. Japanese transcription is the primary focus, and a business/AI summary plan also supports transcription of other languages such as English and Chinese. The service includes enterprise-grade security and administration features, including two-factor authentication, IP restrictions, and per-user permission management over transcriptions, plus integration with kintone. It is aimed at Japanese businesses that want a searchable, shareable record of meetings and negotiations. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Xdroid VoiceAnalytics is custom pricing (contact sales); toruno is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Xdroid VoiceAnalytics | toruno |
|---|---|---|
| Core capability | Proprietary speech-to-text call transcription | Combined transcription, audio recording, and screen capture of meetings |
| Standout feature | Sentiment and language-independent emotion analysis | Real-time transcription via Windows desktop app, plus iPhone and file-upload capture |
| Team usage | Speaker separation and call categorization | AI-generated summaries with customizable minutes templates |
| Integrations | Keyword and semantic detection for compliance and QA | Japanese-first transcription with English and Chinese support on higher plans |
| Languages & capture | Real-time agent assist with automated call summarization | Enterprise security: two-factor authentication and IP restrictions |
| Best-fit workflow | Omnichannel text analytics for chat, email, and social | Per-user permission management over transcriptions |
Xdroid VoiceAnalytics
Choose Xdroid VoiceAnalytics if you need automated call-center quality monitoring and agent scoring — strengths include deep analytics tailored to contact-center quality management and compliance.
toruno
Choose toruno if you need japanese teams needing searchable records of meetings and business negotiations — strengths include screen capture alongside transcript preserves visual context from meetings.
Xdroid VoiceAnalytics
toruno
It depends on your workflow. Xdroid VoiceAnalytics is strong for automated call-center quality monitoring and agent scoring, while toruno is strong for japanese teams needing searchable records of meetings and business negotiations. Both transcribe and summarize meetings.
Xdroid VoiceAnalytics is custom pricing and toruno is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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