Xdroid VoiceAnalytics: AI-powered speech analytics platform that transcribes and analyzes contact-center calls for quality monitoring, sentiment, and compliance. daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Xdroid VoiceAnalytics when automated call-center quality monitoring and agent scoring matters most, and daisee when monitoring regulatory compliance and flagging high-risk customer calls in sectors like finance and insurance matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
AI-powered speech analytics platform that transcribes and analyzes contact-center calls for quality monitoring, sentiment, and compliance.
Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats.
Xdroid VoiceAnalytics is an AI- and machine-learning-based speech analytics platform built for contact centers and customer-service teams. It captures audio from recorded agent-customer calls and applies proprietary speech-to-text transcription, then layers on speaker separation, keyword and semantic detection, language-independent emotion and sentiment analysis, call categorization, and call visualization. Managers use it for automated quality monitoring, compliance checking, agent performance management, and customer-experience insight across large call volumes. An OperatorAssist capability delivers real-time transcription, sentiment detection, in-call compliance coaching, and automated call summarization to the agent's desktop, while companion TextAnalytics extends the same analysis to chat, email, social media, and reviews for omnichannel coverage. The platform supports a broad set of languages (reported around 31, including Arabic, Mandarin, English, French, German, and Spanish) and integrates with common contact-center telephony platforms. Developed by Xdroid Kft., a Budapest-based company founded in 2008, it targets enterprise contact centers and customer-care operations rather than individual users.
Best suited for
Daisee is an Australian (Sydney-based) AI software company offering a cloud-based voice analytics and contact centre quality assurance platform. It captures audio by having organisations upload call recordings to a secure cloud endpoint, then transcribes the conversations using speech-to-text technology. Rather than reviewing only a sample of interactions, Daisee analyses 100 percent of calls and chat sessions, applying natural language processing and sentiment analysis to surface why customers are getting in touch. Core capabilities include a Programmable Scorecard that automates agent evaluation, daisee Essence for categorising call reasons and root-cause drivers, daisee Predictors for flagging likely complaints and churn, plus a Scorecard Builder and Report Builder for custom QA workflows. It supports both voice and chat channels and integrates with platforms such as Genesys Cloud, with partnerships listed including Microsoft and AWS. Daisee is aimed at contact centres and customer-experience teams in regulated sectors like financial services and insurance that need compliance monitoring, agent coaching insights, and automated quality assurance at scale.
Best suited for
Xdroid VoiceAnalytics is custom pricing (contact sales); daisee is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Xdroid VoiceAnalytics | daisee |
|---|---|---|
| Core capability | Proprietary speech-to-text call transcription | Automated transcription of 100% of voice calls |
| Standout feature | Sentiment and language-independent emotion analysis | Programmable Scorecard for automated agent quality evaluation |
| Team usage | Speaker separation and call categorization | Sentiment analysis and emotion detection across interactions |
| Integrations | Keyword and semantic detection for compliance and QA | Compliance monitoring that flags high-risk and non-compliant calls |
| Languages & capture | Real-time agent assist with automated call summarization | Chat interaction analysis alongside voice |
| Best-fit workflow | Omnichannel text analytics for chat, email, and social | Custom Report Builder and Scorecard Builder with industry templates |
Xdroid VoiceAnalytics
Choose Xdroid VoiceAnalytics if you need automated call-center quality monitoring and agent scoring — strengths include deep analytics tailored to contact-center quality management and compliance.
daisee
Choose daisee if you need automating quality assurance and agent scoring across an entire contact centre's call volume — strengths include analyses every interaction rather than a manual sample, reducing qa workload.
Xdroid VoiceAnalytics
daisee
It depends on your workflow. Xdroid VoiceAnalytics is strong for automated call-center quality monitoring and agent scoring, while daisee is strong for automating quality assurance and agent scoring across an entire contact centre's call volume. Both transcribe and summarize meetings.
Xdroid VoiceAnalytics is custom pricing and daisee is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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