User Intuition: An AI-moderated customer research platform that runs natural voice and video interviews at scale and delivers transcripts, recordings, and analyzed insights. Velaris: Customer success platform that analyzes meeting transcripts and customer conversations into actionable insights. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist User Intuition when running in-depth customer interviews at scale to uncover decision drivers matters most, and Velaris when teams spotting early churn risk from meeting and message signals matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
An AI-moderated customer research platform that runs natural voice and video interviews at scale and delivers transcripts, recordings, and analyzed insights.
Customer success platform that analyzes meeting transcripts and customer conversations into actionable insights.
User Intuition is an AI-moderated customer research platform that automates qualitative interviews at scale. An AI moderator conducts natural voice and video conversations with participants, asking adaptive follow-up questions and using laddering methodology to probe several levels deeper into the reasoning behind each response. Studies cover in-depth interviews, concept testing, and interactive prototype walkthroughs, and participants can complete sessions on any device, around the clock, in over 50 languages. Researchers can use their own customers or recruit from a vetted respondent panel. After each study, the platform produces full transcripts, audio and video recordings, AI-generated theme summaries, sentiment analysis, competitive mentions, verbatim quotes, and presentation-ready recommendations, all searchable through a Customer Intelligence Hub. Interview quality is automatically scored against the brief on length, depth, and coverage. It integrates with Stripe, Zapier, OpenAI, and Claude (with HubSpot and Shopify listed as coming soon). It is aimed at product, UX, marketing, and insights teams at enterprises and research agencies.
Best suited for
Velaris is an AI customer success platform that consolidates account health, product usage, and engagement signals, and includes capabilities for capturing and analyzing customer conversations. Its meeting and communication analysis can listen to meetings, create follow-up tasks, and turn meeting transcripts, emails, and chats into structured insights, surfacing context that would otherwise stay buried in call recordings and inboxes. Features such as call analysis and conversation summaries reduce the manual effort customer success managers spend recapping calls, while topic and signal dashboards highlight early churn risk, product feedback, and expansion opportunities across accounts. Velaris is built for customer success and account management teams at B2B SaaS companies with recurring revenue, where understanding the substance of customer meetings is central to retention. The platform integrates with many other tools so conversation insights connect to the broader customer record. It is actively operating in 2025 and 2026, with current customer logos, active integrations, and recent industry recognition, positioning its meeting analysis as part of a vertical customer success workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
User Intuition is a free tier with paid upgrades (paid); Velaris is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | User Intuition | Velaris |
|---|---|---|
| Core capability | AI moderator conducts natural voice and video interviews with adaptive follow-up questions | Analysis of customer meeting transcripts and conversations |
| Standout feature | Full transcripts plus audio and video recordings for every interview | Automatic follow-up task creation from meetings |
| Team usage | AI-generated theme summaries, sentiment analysis, and verbatim quotes | Conversation summaries that reduce manual recap work |
| Integrations | Searchable Customer Intelligence Hub across studies | Topic and signal dashboards for churn and expansion cues |
| Languages & capture | Automatic interview quality scoring on length, depth, and coverage | Integrations with many customer success and communication tools |
| Best-fit workflow | Multilingual support (50+ languages) with on-device, 24/7 completion | Analysis of customer meeting transcripts and conversations |
User Intuition
Choose User Intuition if you need running in-depth customer interviews at scale to uncover decision drivers — strengths include automates qualitative interviews at scale with fast turnaround.
Velaris
Choose Velaris if you need cs managers turning customer calls into structured follow-ups — strengths include connects meeting insights to overall account health.
User Intuition
Velaris
It depends on your workflow. User Intuition is strong for running in-depth customer interviews at scale to uncover decision drivers, while Velaris is strong for cs managers turning customer calls into structured follow-ups. Both transcribe and summarize meetings.
User Intuition is a free tier with paid upgrades and Velaris is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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