Twofold Health: An AI medical scribe that captures clinical conversations from in-person and telehealth sessions and generates formatted clinical notes. UserCall: AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Twofold Health when mental and behavioral health clinicians automating session notes and treatment plans matters most, and UserCall when triggering qualitative interviews after key in-product events matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
An AI medical scribe that captures clinical conversations from in-person and telehealth sessions and generates formatted clinical notes.
AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes.
Twofold Health is an AI medical scribe for clinicians that listens to patient encounters and automatically drafts structured clinical documentation. It captures audio from in-person visits or telehealth sessions on Zoom, Doxy, Google Meet, and other video platforms, and also supports dictating a summary, uploading an existing recording, or uploading handwritten notes via OCR. From the captured audio it produces formatted notes in formats such as SOAP, DAP, BIRP, GIRP, intake, History and Physical, discharge summaries, progress notes, treatment plans, and referral letters. An in-app assistant can answer progress questions, suggest ICD/CPT codes, and generate homework ideas. It runs in any modern browser on macOS, Windows, or Linux, with native iOS and Android apps, and works with EHR systems including Epic, Cerner, Athena, and SimplePractice. Twofold is HIPAA compliant, provides a signed Business Associate Agreement, and states it does not use audio, transcripts, notes, or PHI to train AI models. It targets mental and behavioral health, primary care, psychiatry, and allied health providers.
Best suited for
UserCall is a qualitative research platform centered on AI-moderated voice (and text) user interviews. Researchers create a custom AI interviewer link, and the AI conducts structured one-to-one conversations using qualitative research best practices, asking adaptive follow-up questions to probe for depth that surveys typically miss. Sessions can run from a few minutes up to around 45 minutes and support 30-plus languages with customizable voices, with AI-powered translation and moderation for reaching global audiences. Interviews can be triggered automatically after key product moments such as signup, onboarding friction, upgrade hesitation, feature adoption, cancellation, or checkout abandonment, and the platform connects with analytics tools including PostHog, GA4, Mixpanel, Amplitude, and Segment. On the analysis side, UserCall converts interview transcripts into organized theme hierarchies with tagged excerpts, links conclusions back to supporting quotes, and offers an AI chat for custom exploration and pattern detection across the collected data. It is positioned for continuous discovery, voice-of-customer programs, and large-scale qualitative studies where scheduling many human-moderated sessions would be impractical. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Twofold Health is a free tier with paid upgrades (freemium); UserCall is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Twofold Health | UserCall |
|---|---|---|
| Core capability | Captures audio from in-person visits and telehealth platforms (Zoom, Doxy, Google Meet) | AI-moderated voice and text interviews via shareable interviewer links |
| Standout feature | Generates formatted clinical notes (SOAP, DAP, BIRP, GIRP, intake, H&P, discharge, progress notes) | Adaptive follow-up questioning trained on qualitative research practices |
| Team usage | Multiple capture modes: live session, dictated summary, audio upload, and handwritten-note OCR | Event-triggered interviews tied to product moments (signup, cancellation, etc.) |
| Integrations | In-app assistant for progress questions, ICD/CPT code suggestions, and homework ideas | Theme hierarchies with tagged, quote-linked excerpts from transcripts |
| Languages & capture | Works across browser (macOS, Windows, Linux) plus native iOS and Android apps | AI chat for custom exploration and pattern detection across data |
| Best-fit workflow | EHR compatibility including Epic, Cerner, Athena, and SimplePractice | Support for 30+ languages with AI translation and moderation |
Twofold Health
Choose Twofold Health if you need mental and behavioral health clinicians automating session notes and treatment plans — strengths include hipaa compliant with a signed business associate agreement, and states it does not train ai models on phi.
UserCall
Choose UserCall if you need continuous product discovery and voice-of-customer programs — strengths include captures deeper qualitative context than static surveys without live scheduling.
Twofold Health
UserCall
It depends on your workflow. Twofold Health is strong for mental and behavioral health clinicians automating session notes and treatment plans, while UserCall is strong for continuous product discovery and voice-of-customer programs. Both transcribe and summarize meetings.
Twofold Health is a free tier with paid upgrades and UserCall is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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