Mihup (Interaction Analytics): Mihup Interaction Analytics is an AI speech analytics platform that transcribes and analyzes 100% of contact center conversations across voice, chat, and email. Mina: An AI meeting assistant that joins calls as a participant and can respond, take actions, and update connected tools live during the conversation. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Mihup (Interaction Analytics) when automating contact center quality audits and agent performance scoring matters most, and Mina when running standups and filing tickets as an ai scrum facilitator matters most. Run both through a week of actual calls to see which suits your workflow.
Mihup Interaction Analytics is an AI speech analytics platform that transcribes and analyzes 100% of contact center conversations across voice, chat, and email.
An AI meeting assistant that joins calls as a participant and can respond, take actions, and update connected tools live during the conversation.
Mihup Interaction Analytics (MIA) is an enterprise conversation intelligence platform built by Mihup, an India-based voice AI company founded in 2016. It captures and transcribes customer interactions across voice calls, chat, and email, then analyzes 100% of those conversations rather than a manual sample. Using phoneme-based speech recognition tuned for Indian languages, regional accents, and noisy contact center audio, it produces transcripts, sentiment analysis, automated quality audits, and compliance checks. The platform offers both post-call analytics and real-time agent assist, surfacing live summaries, scripts, knowledge articles, and compliance alerts during calls. It detects compliance breaches, supports PII redaction, and generates agent coaching recommendations and Voice of Customer insights. Mihup integrates with CRMs (Salesforce, Zoho, HubSpot, Freshdesk, Microsoft Dynamics) and dialers/telephony systems (Genesys, Cisco, Avaya, Twilio, Talkdesk, Exotel, Ameyo), with cloud, private cloud, or on-premises deployment. It targets enterprise contact centers, especially in banking, financial services, and insurance (BFSI), with clients including SBI Life, Angel One, and Pine Labs.
Best suited for
Mina is an AI meeting assistant designed to actively participate in calls rather than only record them. It joins meetings as a participant on Google Meet, Zoom, and Microsoft Teams, listens to the conversation, and can operate in a reactive mode that responds only when invoked with a wake phrase, or a proactive mode that listens continuously and takes actions on its own. During a meeting, Mina can capture decisions and action items, retrieve context from connected tools in real time, and generate outputs such as summaries, proposals, and follow-ups while the conversation is still in progress. It maintains memory across meetings and can be configured for different roles, such as a moderator, scrum facilitator, or interviewer. Mina connects with a broad set of business tools, including Slack, HubSpot, Salesforce, Jira, Notion, Linear, and GitHub, allowing it to update CRMs, file tickets, and push follow-ups as part of its workflow. It is aimed at sales teams that need live discovery support and instant CRM updates, customer success teams handling renewals and reviews, project teams running standups, and hiring managers, with the goal of reducing manual post-meeting work. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Mihup (Interaction Analytics) is custom pricing (contact sales); Mina is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Mihup (Interaction Analytics) | Mina |
|---|---|---|
| Core capability | Transcribes and analyzes 100% of customer interactions across voice, chat, and email | Joins Google Meet, Zoom, and Teams as an active participant |
| Standout feature | Phoneme-based speech recognition tuned for Indian languages and noisy contact center audio | Reactive (wake-phrase) and proactive (always-on) operating modes |
| Team usage | Automated quality audits and QA scoring against predefined parameters | Live generation of summaries, proposals, action items, and follow-ups |
| Integrations | Real-time agent assist with live summaries, scripts, and compliance alerts | Real-time CRM and workflow updates to connected tools |
| Languages & capture | Sentiment analysis and Voice of Customer insights with compliance breach detection | Cross-meeting memory and configurable assistant roles |
| Best-fit workflow | Integrations with CRMs and dialers/telephony plus cloud, private cloud, or on-premises deployment | Integrations with Slack, HubSpot, Salesforce, Jira, Notion, Linear, and GitHub |
Mihup (Interaction Analytics)
Choose Mihup (Interaction Analytics) if you need automating contact center quality audits and agent performance scoring — strengths include analyzes 100% of conversations rather than manual sampling, including multichannel voice, chat, and email.
Mina
Choose Mina if you need providing live discovery support and updating the crm during sales calls — strengths include acts during the meeting rather than only producing notes afterward.
Mihup (Interaction Analytics)
Mina
It depends on your workflow. Mihup (Interaction Analytics) is strong for automating contact center quality audits and agent performance scoring, while Mina is strong for providing live discovery support and updating the crm during sales calls. Both transcribe and summarize meetings.
Mihup (Interaction Analytics) is custom pricing and Mina is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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