Knovvu Analytics (SESTEK): Knovvu Analytics by SESTEK is an enterprise speech-and-text analytics platform that transcribes and analyzes 100% of customer voice and digital interactions for contact centers. Lark Minutes: The AI meeting transcription and notes feature within the Lark productivity suite, turning video meetings into searchable transcripts with summaries. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Knovvu Analytics (SESTEK) when transcribing and analyzing 100% of customer service calls to surface trends and root causes matters most, and Lark Minutes when distributed teams translating meeting minutes across languages matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Knovvu Analytics by SESTEK is an enterprise speech-and-text analytics platform that transcribes and analyzes 100% of customer voice and digital interactions for contact centers.
The AI meeting transcription and notes feature within the Lark productivity suite, turning video meetings into searchable transcripts with summaries.
Knovvu Analytics is the conversational analytics product from SESTEK, a conversational-automation company with over 20 years of experience that is now part of UNIFONIC. It captures contact-center interactions and uses SESTEK's own speech recognition engine (reported >97% accuracy) to transcribe voice calls into text, then applies AI to analyze conversations at scale. Core capabilities include speaker diarization, multilingual identification, automatic topic categorization, sentiment analysis, and root-cause discovery across thousands of voice- and text-based interactions. Real-time features detect prohibited words, urgent inquiries, and compliance issues, sending instant supervisor notifications and API-triggered actions. It pairs with SESTEK's Automated Quality Management for objective agent scoring and script-adherence monitoring. The platform integrates with contact-center systems such as Five9, Genesys, and Avaya, and offers HTTP/REST, MRCP, and WebSocket integration methods. Its containerized architecture supports both cloud and on-premises deployment. It is built for enterprise contact centers in banking, insurance, telecom, and e-commerce, serving customers including ING Bank, DHL, Vodafone, and Carrefour.
Best suited for
Lark Minutes is the meeting transcription and AI notes feature embedded in Lark, an all-in-one productivity suite that combines messaging, documents, calendar, and video meetings. Minutes automatically transcribes video meetings into transcripts that users can view, search, and collaborate on, so teams can focus on the discussion instead of manual note-taking. The transcripts are interactive: users can post comments on specific parts of the conversation or react with emojis, making the meeting record a collaborative document rather than a static file. Playback tools let users adjust speed, fast-forward or rewind to points of interest, and skip silent sections. Minutes pairs with Lark's AI Meeting Notes capability to produce smart summaries, and meeting minutes can be translated between languages with one click, which is useful for distributed and multilingual teams. Because it is part of the broader Lark suite, transcripts and notes sit alongside the calendar, chat, and documents that teams already use, keeping meeting output within the same workspace. Lark Minutes is positioned for organizations that want integrated meeting transcription and summaries inside their primary collaboration platform rather than adopting a separate standalone notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Knovvu Analytics (SESTEK) is custom pricing (contact sales); Lark Minutes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Knovvu Analytics (SESTEK) | Lark Minutes |
|---|---|---|
| Core capability | Speech-to-text transcription of voice interactions with reported >97% accuracy | Automatic transcription of video meetings into searchable transcripts |
| Standout feature | Speaker diarization and multilingual speaker identification | AI-generated meeting summaries via Lark's AI Meeting Notes |
| Team usage | AI-driven sentiment analysis and emotion detection | Collaborative transcripts with comments and emoji reactions on specific parts |
| Integrations | Automatic topic categorization and trend/root-cause analysis | One-click translation of meeting minutes between languages |
| Languages & capture | Real-time alerts for prohibited words, urgent inquiries, and compliance issues | Playback controls including custom speed and silence skipping |
| Best-fit workflow | Automated quality management with objective agent scoring and script-adherence monitoring | Integrated within the Lark suite alongside calendar, chat, and documents |
Knovvu Analytics (SESTEK)
Choose Knovvu Analytics (SESTEK) if you need transcribing and analyzing 100% of customer service calls to surface trends and root causes — strengths include analyzes 100% of interactions rather than a sampled subset.
Lark Minutes
Choose Lark Minutes if you need lark users transcribing and summarizing internal video meetings — strengths include built into the lark productivity suite, keeping notes with calendar and docs.
Knovvu Analytics (SESTEK)
Lark Minutes
It depends on your workflow. Knovvu Analytics (SESTEK) is strong for transcribing and analyzing 100% of customer service calls to surface trends and root causes, while Lark Minutes is strong for lark users transcribing and summarizing internal video meetings. Both transcribe and summarize meetings.
Knovvu Analytics (SESTEK) is custom pricing and Lark Minutes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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