Knovvu Analytics (SESTEK): Knovvu Analytics by SESTEK is an enterprise speech-and-text analytics platform that transcribes and analyzes 100% of customer voice and digital interactions for contact centers. Krisp: AI noise cancellation plus meeting recording, notes and action items The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Knovvu Analytics (SESTEK) when transcribing and analyzing 100% of customer service calls to surface trends and root causes matters most, and Krisp when clear audio for remote and call-center teams matters most. Run both through a week of actual calls to see which suits your workflow.
Knovvu Analytics by SESTEK is an enterprise speech-and-text analytics platform that transcribes and analyzes 100% of customer voice and digital interactions for contact centers.
AI noise cancellation plus meeting recording, notes and action items
Knovvu Analytics is the conversational analytics product from SESTEK, a conversational-automation company with over 20 years of experience that is now part of UNIFONIC. It captures contact-center interactions and uses SESTEK's own speech recognition engine (reported >97% accuracy) to transcribe voice calls into text, then applies AI to analyze conversations at scale. Core capabilities include speaker diarization, multilingual identification, automatic topic categorization, sentiment analysis, and root-cause discovery across thousands of voice- and text-based interactions. Real-time features detect prohibited words, urgent inquiries, and compliance issues, sending instant supervisor notifications and API-triggered actions. It pairs with SESTEK's Automated Quality Management for objective agent scoring and script-adherence monitoring. The platform integrates with contact-center systems such as Five9, Genesys, and Avaya, and offers HTTP/REST, MRCP, and WebSocket integration methods. Its containerized architecture supports both cloud and on-premises deployment. It is built for enterprise contact centers in banking, insurance, telecom, and e-commerce, serving customers including ING Bank, DHL, Vodafone, and Carrefour.
Best suited for
Krisp removes background noise, background voices, and echo at the device level, so it works across Zoom, Google Meet, Microsoft Teams, and virtually any conferencing or calling app. Beyond noise cancellation, paid plans add unlimited AI meeting notes, transcription, recording, and accent conversion. The free plan covers 60 minutes of noise cancellation per day; AI meeting notes come with a 7-day trial and then require a paid plan.
Best suited for
Knovvu Analytics (SESTEK) is custom pricing (contact sales); Krisp is from $8/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Knovvu Analytics (SESTEK) | Krisp |
|---|---|---|
| Core capability | Speech-to-text transcription of voice interactions with reported >97% accuracy | AI noise cancellation |
| Standout feature | Speaker diarization and multilingual speaker identification | AI meeting notes |
| Team usage | AI-driven sentiment analysis and emotion detection | Transcription |
| Integrations | Automatic topic categorization and trend/root-cause analysis | Accent conversion |
| Languages & capture | Real-time alerts for prohibited words, urgent inquiries, and compliance issues | AI noise cancellation |
| Best-fit workflow | Automated quality management with objective agent scoring and script-adherence monitoring | AI meeting notes |
Knovvu Analytics (SESTEK)
Choose Knovvu Analytics (SESTEK) if you need transcribing and analyzing 100% of customer service calls to surface trends and root causes — strengths include analyzes 100% of interactions rather than a sampled subset.
Krisp
Choose Krisp if you need removing background noise on calls — strengths include best-in-class ai noise, voice, and echo cancellation.
Knovvu Analytics (SESTEK)
Krisp
It depends on your workflow. Knovvu Analytics (SESTEK) is strong for transcribing and analyzing 100% of customer service calls to surface trends and root causes, while Krisp is strong for removing background noise on calls. Both transcribe and summarize meetings.
Knovvu Analytics (SESTEK) is custom pricing and Krisp is from $8/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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