Genio: Assistive note-taking tool (formerly Glean) that records and transcribes lectures and classes for students. Omind: Omind is an AI quality management platform that automatically transcribes, analyzes, and scores 100% of contact center calls and chats for compliance and agent performance. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Genio when university students recording and reviewing lectures matters most, and Omind when monitoring conversations for hipaa, pci, and other compliance requirements in real time matters most. Run both through a week of actual calls to see which suits your workflow.
Assistive note-taking tool (formerly Glean) that records and transcribes lectures and classes for students.
Omind is an AI quality management platform that automatically transcribes, analyzes, and scores 100% of contact center calls and chats for compliance and agent performance.
Genio, formerly known as Glean, is an assistive note-taking platform that helps students capture and learn from lectures and classes. It records class audio and provides live captions during the session, then generates a full transcript afterward, letting students focus on understanding rather than frantically writing notes. Genio lets learners add their own notes, organize material with AI-generated outlines, import slides and reading material, and review with study features such as quizzing, tying recorded audio together with class content. The platform is widely used by students, including learners with specific learning difficulties, and is adopted by educational institutions that provide it as a study and accessibility support tool. It works online or offline across devices, which suits classroom and lecture-hall environments. Genio is positioned as a mainstream learning tool that also supports accessibility needs. It is actively operating in 2025 and 2026, reporting use by well over a hundred thousand students and more than a thousand institutions, with active sign-in, pricing, and ongoing product development. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Omind is a unified AI customer experience platform whose AI Quality Management System (AI QMS) is purpose-built for contact centers and BPOs. Instead of manually sampling a few interactions, its speech analytics engine uses AI and natural language processing to automatically transcribe, interpret, and score every voice and non-voice interaction, including calls, chat, and email. It analyzes not only the words spoken but also tone, pacing, and emotional context to detect customer sentiment, surface compliance risks, and flag conversations needing attention in real time. Teams configure customizable audit scorecards aligned to their own processes, while automated audit assignment helps distribute evaluations and reduce evaluator bias. Live alerts, whisper coaching, and escalation triggers support agents during active calls, and the platform connects with existing CRM, CCaaS, and ticketing systems. Omind also offers related modules such as Voice AI, Chat AI, an Accent Harmonizer, and the Arya analytics assistant. It is aimed at enterprise contact center, CX, and quality assurance leaders rather than individual users.
Best suited for
Genio is a free tier with paid upgrades (freemium); Omind is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Genio | Omind |
|---|---|---|
| Core capability | Class and lecture audio recording with live captions | AI speech analytics that automatically transcribes and scores 100% of voice and non-voice interactions |
| Standout feature | Full transcript generation after the session | Sentiment and emotion detection analyzing tone, pacing, and context |
| Team usage | AI outlines and student-added notes tied to the recording | Compliance monitoring with real-time risk flagging and automated checks |
| Integrations | Import of slides and reading materials into notes | Customizable audit scorecards and automated, bias-reducing audit assignment |
| Languages & capture | Offline and cross-device capture for classrooms | Real-time agent assist with live alerts, whisper coaching, and escalation triggers |
| Best-fit workflow | Class and lecture audio recording with live captions | Integrations with existing CRM, CCaaS, and ticketing systems |
Genio
Choose Genio if you need university students recording and reviewing lectures — strengths include purpose-built for education and lecture capture.
Omind
Choose Omind if you need automatically auditing and scoring every contact center call and chat for quality assurance — strengths include audits 100% of interactions automatically instead of manual sampling, with full transcription and scoring.
Genio
Omind
It depends on your workflow. Genio is strong for university students recording and reviewing lectures, while Omind is strong for automatically auditing and scoring every contact center call and chat for quality assurance. Both transcribe and summarize meetings.
Genio is a free tier with paid upgrades and Omind is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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