FuseBase (PRO extension): A bot-free Chrome extension that silently records Google Meet, Zoom, and Microsoft Teams calls and generates searchable AI transcripts, summaries, and action items. Uniphore: Uniphore is an enterprise conversational AI and customer service analytics platform that records, transcribes, and analyzes voice and digital interactions for real-time agent assist, conversation intelligence, and automated quality assurance. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist FuseBase (PRO extension) when capturing client and discovery calls into shareable transcripts and action items matters most, and Uniphore when qa and supervisor teams automating call scoring, coaching, and compliance monitoring across all interactions matters most. Run both through a week of actual calls to see which suits your workflow.
A bot-free Chrome extension that silently records Google Meet, Zoom, and Microsoft Teams calls and generates searchable AI transcripts, summaries, and action items.
Uniphore is an enterprise conversational AI and customer service analytics platform that records, transcribes, and analyzes voice and digital interactions for real-time agent assist, conversation intelligence, and automated quality assurance.
FuseBase PRO is a Chrome extension that records online meetings silently, without adding a bot or extra participant to the call. It captures Google Meet, Zoom, and Microsoft Teams sessions, then uses AI to produce searchable transcripts, meeting summaries, key points, decisions, and action items. Recordings and notes are stored in organized workspaces and can be shared via instant links, making it useful for distributing meeting outcomes to teammates or clients. Beyond meetings, the extension also handles screen recording, quick audio notes, full-page or selected-area screenshots, and file uploads, which it can analyze with its AI agents. It is part of the broader FuseBase client-collaboration and portal platform, so captured content can flow into that wider ecosystem. The vendor states the product maintains SOC 2 and HIPAA compliance through its Trust Center. It is aimed at client-facing teams, consultants, and service businesses that want clean, shareable meeting documentation without the friction of a visible recording bot joining each call.
Best suited for
Uniphore is an enterprise Business AI platform built for contact centers and customer service operations. Its customer service suite captures and records voice and screen interactions, then applies speech-to-text and natural language processing to transcribe and analyze conversations. The Conversation Insights Agent uses generative AI to analyze 100% of customer calls, producing conversation summaries, sentiment analysis, and topic/call-driver detection, and lets users query insights in natural language without predefined keyword lists. Its Real-Time Agent Assist surfaces in-the-moment guidance and knowledge during live calls and automates after-call work such as wrap-up summaries. The platform also automates quality assurance across every call rather than relying on random sampling or manual scorecards, flagging coaching needs and compliance gaps. The Communication Recording Agent provides multi-channel audio capture, transcription, and built-in compliance controls (MiFID II, Dodd-Frank, PCI DSS, GDPR). It targets contact center leaders, QA managers, supervisors, and operations teams. Uniphore is established, with documented enterprise deployments and industry analyst recognition.
Best suited for
FuseBase (PRO extension) is a free tier with paid upgrades (freemium); Uniphore is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | FuseBase (PRO extension) | Uniphore |
|---|---|---|
| Core capability | Bot-free silent recording with no extra participant added to the meeting | Real-time call transcription and live agent assist with in-the-moment guidance |
| Standout feature | Supports Google Meet, Zoom, and Microsoft Teams calls | Generative-AI conversation intelligence analyzing 100% of calls for summaries, sentiment, and call drivers |
| Team usage | AI-generated searchable transcripts from recordings | Automated quality assurance across all interactions without random sampling or manual scorecards |
| Integrations | Automatic summaries with key points, decisions, and action items | Multi-channel voice and screen recording with transcription in supported languages |
| Languages & capture | Screen recording, audio notes, and full-page or area screenshots | Natural language querying of conversation insights without keyword lists or tags |
| Best-fit workflow | Instant shareable links and organized workspace storage | Automated after-call work (ACW) summaries and post-call task automation |
FuseBase (PRO extension)
Choose FuseBase (PRO extension) if you need capturing client and discovery calls into shareable transcripts and action items — strengths include bot-free recording avoids the awkward 'ai has joined' participant on calls.
Uniphore
Choose Uniphore if you need contact centers transcribing and analyzing every customer call to uncover call drivers and sentiment trends — strengths include analyzes 100% of conversations rather than a sampled subset, improving qa and compliance coverage.
FuseBase (PRO extension)
Uniphore
It depends on your workflow. FuseBase (PRO extension) is strong for capturing client and discovery calls into shareable transcripts and action items, while Uniphore is strong for contact centers transcribing and analyzing every customer call to uncover call drivers and sentiment trends. Both transcribe and summarize meetings.
FuseBase (PRO extension) is a free tier with paid upgrades and Uniphore is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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