FlashRev: AI parallel dialer within the FlashLabs go-to-market platform, with call recording, real-time conversation analysis, and AI summaries. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist FlashRev when outbound teams running high-volume parallel-dialing campaigns matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Run both through a week of actual calls to see which suits your workflow.
AI parallel dialer within the FlashLabs go-to-market platform, with call recording, real-time conversation analysis, and AI summaries.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
FlashRev is the AI go-to-market product from FlashLabs (previously branded FlashIntel) that pairs outbound calling with conversation intelligence for B2B sales teams. Its AI parallel dialer places multiple outbound calls at once and connects reps instantly when a prospect answers, skipping unanswered calls and answering machines so sellers focus on live conversations. The platform records and tracks calls and analyzes each connected conversation in real time, automatically generating intent labels, converting transcripts into concise summaries, and identifying conversation sentiment at scale to support review and coaching. FlashRev positions itself as a broader revenue platform that combines prospecting data, omnichannel engagement across email, SMS, social, and calls, and AI sales-development automation, with the parallel dialer as one component of that suite. It integrates with common CRMs and sales-engagement tools such as Salesforce, HubSpot, Salesloft, and Outreach. The product is live and marketed to outbound and revenue teams; FlashLabs publicly announced an unlimited parallel-dialing capability and continues to develop the platform into 2025 and 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
FlashRev is a free tier with paid upgrades (freemium); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | FlashRev | QEval |
|---|---|---|
| Core capability | AI parallel dialer connecting reps to live answers | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | Call recording and call tracking | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | Real-time conversation analysis with automatic intent labels | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | AI-generated call summaries from transcripts | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | Conversation sentiment analysis at scale | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Omnichannel outreach across calls, email, SMS, and social | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
FlashRev
Choose FlashRev if you need outbound teams running high-volume parallel-dialing campaigns — strengths include combines parallel dialing with conversation intelligence and summaries.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
FlashRev
QEval
It depends on your workflow. FlashRev is strong for outbound teams running high-volume parallel-dialing campaigns, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
FlashRev is a free tier with paid upgrades and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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