FlashRev: AI parallel dialer within the FlashLabs go-to-market platform, with call recording, real-time conversation analysis, and AI summaries. MiaRec: MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist FlashRev when outbound teams running high-volume parallel-dialing campaigns matters most, and MiaRec when compliance teams recording and redacting calls to meet pci/pii/phi requirements matters most. Run both through a week of actual calls to see which suits your workflow.
AI parallel dialer within the FlashLabs go-to-market platform, with call recording, real-time conversation analysis, and AI summaries.
MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers.
FlashRev is the AI go-to-market product from FlashLabs (previously branded FlashIntel) that pairs outbound calling with conversation intelligence for B2B sales teams. Its AI parallel dialer places multiple outbound calls at once and connects reps instantly when a prospect answers, skipping unanswered calls and answering machines so sellers focus on live conversations. The platform records and tracks calls and analyzes each connected conversation in real time, automatically generating intent labels, converting transcripts into concise summaries, and identifying conversation sentiment at scale to support review and coaching. FlashRev positions itself as a broader revenue platform that combines prospecting data, omnichannel engagement across email, SMS, social, and calls, and AI sales-development automation, with the parallel dialer as one component of that suite. It integrates with common CRMs and sales-engagement tools such as Salesforce, HubSpot, Salesloft, and Outreach. The product is live and marketed to outbound and revenue teams; FlashLabs publicly announced an unlimited parallel-dialing capability and continues to develop the platform into 2025 and 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MiaRec is a contact center intelligence platform built around compliant call recording, automatic speech-to-text transcription, and AI-driven conversation analytics. It captures voice interactions and can transcribe up to 100% of calls, automatically detecting and transcribing multiple languages within a single conversation. From those transcripts it generates structured call summaries, sentiment scores, and topic tags, and powers automated quality management (Auto QA) that evaluates interactions instead of relying on manual sampling. The platform also offers customer experience and revenue intelligence, screen recording, live monitoring, and automatic redaction of sensitive data such as card numbers, SSNs, and emails to support PCI DSS and PII/PHI compliance. It includes role-based access control, multi-tenant architecture, customizable retention policies, and API integration, and provides a tested integration for capturing Microsoft Teams contact center and back-office calls. MiaRec is aimed at contact center leaders, quality and compliance teams, sales managers, and customer service operations that need full visibility into recorded conversations rather than ad hoc sampling.
Best suited for
FlashRev is a free tier with paid upgrades (freemium); MiaRec is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | FlashRev | MiaRec |
|---|---|---|
| Core capability | AI parallel dialer connecting reps to live answers | Automatic speech-to-text transcription of up to 100% of calls with multi-language detection |
| Standout feature | Call recording and call tracking | AI-generated call summaries, sentiment scoring, and topic/conversation tagging |
| Team usage | Real-time conversation analysis with automatic intent labels | Automated quality management (Auto QA) that evaluates every interaction |
| Integrations | AI-generated call summaries from transcripts | Automatic redaction of sensitive data (card numbers, SSNs, emails) for PCI/PII/PHI compliance |
| Languages & capture | Conversation sentiment analysis at scale | Live call monitoring and screen recording |
| Best-fit workflow | Omnichannel outreach across calls, email, SMS, and social | Microsoft Teams integration plus API access, multi-tenant architecture, and role-based access control |
FlashRev
Choose FlashRev if you need outbound teams running high-volume parallel-dialing campaigns — strengths include combines parallel dialing with conversation intelligence and summaries.
MiaRec
Choose MiaRec if you need contact centers transcribing and analyzing customer calls for quality assurance and coaching — strengths include transcribes and analyzes the full volume of calls rather than relying on manual sampling.
FlashRev
MiaRec
It depends on your workflow. FlashRev is strong for outbound teams running high-volume parallel-dialing campaigns, while MiaRec is strong for contact centers transcribing and analyzing customer calls for quality assurance and coaching. Both transcribe and summarize meetings.
FlashRev is a free tier with paid upgrades and MiaRec is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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