Fireflies: AI meeting assistant that records, transcribes, and summarizes calls across Zoom, Google Meet, Microsoft Teams, and Webex, with the AskFred AI chat and native CRM sync. User Evaluation: AI research workspace that transcribes interviews in dozens of languages and turns them into cited insights, clips, charts, and reports. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Fireflies when sales call capture and crm logging matters most, and User Evaluation when generating cited insight reports, clips, and presentation decks matters most. Try them side by side on real calls before deciding — needs vary by team.
AI meeting assistant that records, transcribes, and summarizes calls across Zoom, Google Meet, Microsoft Teams, and Webex, with the AskFred AI chat and native CRM sync.
AI research workspace that transcribes interviews in dozens of languages and turns them into cited insights, clips, charts, and reports.
Fireflies.ai joins video calls to record and transcribe meetings, then generates AI summaries, action items, and fully searchable notes. Its AskFred assistant lets you query past meetings in natural language ("what did we decide about pricing?"), while conversation-intelligence features add topic trackers, talk-time, and sentiment analytics. Fireflies works across Zoom, Google Meet, Microsoft Teams, and Webex, transcribes in a wide range of languages, and integrates natively with CRMs such as Salesforce and HubSpot plus Slack, Notion, Asana, and Zapier. A free plan covers limited transcription and AI credits for individuals; paid tiers raise transcription and storage limits and unlock team conversation analytics, making it a strong fit for sales, recruiting, and customer-research teams that live in their CRM.
Best suited for
User Evaluation is an AI-powered research platform that automates user and customer research workflows, from recruiting participants and conducting interviews to analyzing findings, within a single workspace. It transcribes audio and video in dozens of languages with speaker labels and custom vocabulary, and processes multimodal inputs including audio, video, text, PDF, and CSV. Its AI analysis uses an agentic chat with a set of tools that cite evidence as it generates insights, identifying pain points, delighters, and themes, automatically tagging mentions, and creating visual summaries. The platform turns research into shareable outputs such as video clips saved as MP4 files, charts including bar, pie, and flow diagrams, editable reports exportable to PDF or DOCX, and presentation decks with native PPTX export. Workflow tools include interview scheduling and recording, live note-taking during sessions, survey creation with both fixed and adaptive chat-style follow-ups, and Kanban-style collections for organizing insights. User Evaluation offers a free tier to start along with paid plans that add capabilities such as white-labeling and SSO. By combining multilingual transcription, evidence-cited AI analysis, and rich exportable outputs, it aims to compress hours of research into customer insight quickly. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Fireflies is from $18/mo (freemium); User Evaluation is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Fireflies | User Evaluation |
|---|---|---|
| Core capability | Meeting transcription | Transcription in dozens of languages with speaker labels and custom vocabulary |
| Standout feature | AI summaries | Multimodal input support for audio, video, text, PDF, and CSV |
| Team usage | AskFred AI chat | Agentic AI chat that cites evidence and identifies pain points and themes |
| Integrations | CRM sync | Automatic tagging of mentions and visual summaries |
| Languages & capture | Conversation intelligence | Exportable outputs: MP4 clips, charts, PDF/DOCX reports, and PPTX decks |
| Best-fit workflow | Meeting transcription | Interview scheduling, recording, and live note-taking |
Fireflies
Choose Fireflies if you need sales call capture and crm logging — strengths include powerful meeting search plus the askfred natural-language assistant.
User Evaluation
Choose User Evaluation if you need transcribing and analyzing multilingual research interviews — strengths include evidence-cited ai analysis keeps insights traceable to sources.
Fireflies
User Evaluation
It depends on your workflow. Fireflies is strong for sales call capture and crm logging, while User Evaluation is strong for transcribing and analyzing multilingual research interviews. Both transcribe and summarize meetings.
Fireflies is from $18/mo and User Evaluation is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
More head-to-head comparisons involving Fireflies and User Evaluation.
Fireflies is an integration-rich notetaker; Avoma adds full conversation intelligence and meeting lifecycle management. Notes versus CI depth.
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