Fireflies: AI meeting assistant that records, transcribes, and summarizes calls across Zoom, Google Meet, Microsoft Teams, and Webex, with the AskFred AI chat and native CRM sync. Symbl.ai: Developer conversation-intelligence API for transcribing and analyzing voice, video, and chat conversations. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Fireflies when sales call capture and crm logging matters most, and Symbl.ai when scoring and analyzing sales calls for coaching matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
AI meeting assistant that records, transcribes, and summarizes calls across Zoom, Google Meet, Microsoft Teams, and Webex, with the AskFred AI chat and native CRM sync.
Developer conversation-intelligence API for transcribing and analyzing voice, video, and chat conversations.
Fireflies.ai joins video calls to record and transcribe meetings, then generates AI summaries, action items, and fully searchable notes. Its AskFred assistant lets you query past meetings in natural language ("what did we decide about pricing?"), while conversation-intelligence features add topic trackers, talk-time, and sentiment analytics. Fireflies works across Zoom, Google Meet, Microsoft Teams, and Webex, transcribes in a wide range of languages, and integrates natively with CRMs such as Salesforce and HubSpot plus Slack, Notion, Asana, and Zapier. A free plan covers limited transcription and AI credits for individuals; paid tiers raise transcription and storage limits and unlock team conversation analytics, making it a strong fit for sales, recruiting, and customer-research teams that live in their CRM.
Best suited for
Symbl.ai is a conversation-intelligence platform delivered as APIs and SDKs that lets developers transcribe and analyze voice, video, and chat conversations, including meetings and customer calls. Beyond raw transcription, Symbl.ai focuses on extracting structure and meaning from conversations: it can generate speaker-attributed transcripts, summaries, topics, action items, questions, and entities, and it can score calls and monitor sentiment in real time. It supports both real-time streaming over WebSocket for live meetings and processing of recorded audio and video, which makes it suitable for building meeting assistants as well as sales and support analytics tools. The platform is now part of Invoca and continues to operate, targeting enterprises that want to embed real-time AI agents and analytics into their own products rather than buy a finished end-user application. Typical implementations include adding live transcription and summaries to a conferencing tool, scoring and coaching sales calls, and surfacing compliance or quality signals from conversations. Because it is developer-first, using Symbl.ai requires engineering work to integrate its APIs into an existing application or workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Fireflies is from $18/mo (freemium); Symbl.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Fireflies | Symbl.ai |
|---|---|---|
| Core capability | Meeting transcription | Real-time streaming and recorded conversation transcription |
| Standout feature | AI summaries | Speaker diarization with speaker-attributed transcripts |
| Team usage | AskFred AI chat | Automatic summaries, topics, action items, and questions |
| Integrations | CRM sync | Real-time sentiment analysis and call scoring |
| Languages & capture | Conversation intelligence | Entity recognition and conversation analytics |
| Best-fit workflow | Meeting transcription | Developer APIs and SDKs for voice, video, and chat |
Fireflies
Choose Fireflies if you need sales call capture and crm logging — strengths include powerful meeting search plus the askfred natural-language assistant.
Symbl.ai
Choose Symbl.ai if you need embedding live transcription and summaries into a meeting tool — strengths include goes beyond transcription with rich conversation analytics.
Fireflies
Symbl.ai
It depends on your workflow. Fireflies is strong for sales call capture and crm logging, while Symbl.ai is strong for embedding live transcription and summaries into a meeting tool. Both transcribe and summarize meetings.
Fireflies is from $18/mo and Symbl.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
More head-to-head comparisons involving Fireflies and Symbl.ai.
Fireflies is an integration-rich notetaker; Avoma adds full conversation intelligence and meeting lifecycle management. Notes versus CI depth.
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