Felo Subtitles: A browser extension and companion app that adds real-time transcription and translated live subtitles to online meetings and live streams without joining as a bot. Zenarate: Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Felo Subtitles when following and translating multilingual video meetings on zoom, google meet, teams, or webex in real time matters most, and Zenarate when monitoring customer sentiment and emerging call topics to surface compliance and experience issues matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
A browser extension and companion app that adds real-time transcription and translated live subtitles to online meetings and live streams without joining as a bot.
Zenarate's Performance Analyzer is an AI tool that transcribes, redacts, and scores live contact-center agent calls for quality assurance and coaching.
Felo Subtitles, made by Felo Inc. (Sparticle), is a real-time transcription and translation tool delivered as a Chrome/Edge browser extension plus companion desktop apps for Windows and macOS. It listens to meeting and video audio, recognizes speech, and overlays live captions with instant translation into other languages, so participants can follow conversations across language barriers. The browser extension captions web-based audio such as Google Meet (web), YouTube Live, Twitch, and Facebook Live, while the separate Felo desktop app extends coverage to Zoom, Microsoft Teams, Webex, and Tencent Meeting without a bot joining the call. It recognizes speech in roughly 23 languages and translates into about 20 target languages. Captured sessions can be saved as transcripts and exported as text, and the tool offers AI summaries using templates for contexts like sales, learning, and one-on-ones. Custom speech and translation dictionaries let teams add industry terminology. It is aimed at IT, research, HR, legal, education, and video-creator users needing multilingual meeting communication.
Best suited for
Zenarate is an AI simulation-training and conversation-analytics platform for contact centers, and its Performance Analyzer (formerly Call Analyzer) is the module that turns live customer calls into structured quality and coaching data. The AI engine automatically transcribes each interaction, redacts sensitive information, and scores calls against a client's defined call model and skill expectations, processing up to 100% of calls rather than a small sampled subset. Analysis runs nightly so leaders have results the next day, with automated scorecards, sentiment analysis, topic and trend reporting, and next-action coaching recommendations. Managers can drill into specific conversation moments, listen to the audio, and add commentary directly from the scorecard. Because it sits inside Zenarate's AI Coach platform, identified gaps can be turned into personalized roleplay simulations and coaching plans. It is built for QA managers, training leaders, and contact-center operations across industries such as financial services, healthcare, insurance, telecom, retail, and travel, and supports multiple languages and global deployments.
Best suited for
Felo Subtitles is a free tier with paid upgrades (freemium); Zenarate is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Felo Subtitles | Zenarate |
|---|---|---|
| Core capability | Real-time live transcription with subtitles overlaid on meetings and video streams | AI transcription of live agent calls with automatic redaction of sensitive information |
| Standout feature | Instant translation of captions across roughly 20 target languages (speech recognition in ~23 languages) | Automated scoring of up to 100% of calls against a client's defined call model and skill parameters |
| Team usage | No-bot capture: transcribes audio locally/in-browser without joining the meeting as a participant | Quality-assurance scorecards with the ability to listen to audio and add manager commentary |
| Integrations | Transcript saving and export to text documents | Sentiment analysis plus topic-frequency and trend reporting across interactions |
| Languages & capture | AI-generated meeting summaries using templates (sales, learning, one-on-one) | Next-action coaching recommendations that convert QA findings into roleplay simulations |
| Best-fit workflow | Custom speech and translation dictionaries for industry-specific terminology | Nightly batch processing so insights are ready the following day |
Felo Subtitles
Choose Felo Subtitles if you need following and translating multilingual video meetings on zoom, google meet, teams, or webex in real time — strengths include captures meetings without adding a visible bot participant, which is less intrusive than bot-based notetakers.
Zenarate
Choose Zenarate if you need automating contact-center qa by transcribing and scoring every agent call instead of manual sampling — strengths include analyzes up to 100% of calls instead of a small manual qa sample, with automatic transcription and redaction.
Felo Subtitles
Zenarate
It depends on your workflow. Felo Subtitles is strong for following and translating multilingual video meetings on zoom, google meet, teams, or webex in real time, while Zenarate is strong for automating contact-center qa by transcribing and scoring every agent call instead of manual sampling. Both transcribe and summarize meetings.
Felo Subtitles is a free tier with paid upgrades and Zenarate is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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