Felo Subtitles: A browser extension and companion app that adds real-time transcription and translated live subtitles to online meetings and live streams without joining as a bot. daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Felo Subtitles when following and translating multilingual video meetings on zoom, google meet, teams, or webex in real time matters most, and daisee when monitoring regulatory compliance and flagging high-risk customer calls in sectors like finance and insurance matters most. Try them side by side on real calls before deciding — needs vary by team.
A browser extension and companion app that adds real-time transcription and translated live subtitles to online meetings and live streams without joining as a bot.
Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats.
Felo Subtitles, made by Felo Inc. (Sparticle), is a real-time transcription and translation tool delivered as a Chrome/Edge browser extension plus companion desktop apps for Windows and macOS. It listens to meeting and video audio, recognizes speech, and overlays live captions with instant translation into other languages, so participants can follow conversations across language barriers. The browser extension captions web-based audio such as Google Meet (web), YouTube Live, Twitch, and Facebook Live, while the separate Felo desktop app extends coverage to Zoom, Microsoft Teams, Webex, and Tencent Meeting without a bot joining the call. It recognizes speech in roughly 23 languages and translates into about 20 target languages. Captured sessions can be saved as transcripts and exported as text, and the tool offers AI summaries using templates for contexts like sales, learning, and one-on-ones. Custom speech and translation dictionaries let teams add industry terminology. It is aimed at IT, research, HR, legal, education, and video-creator users needing multilingual meeting communication.
Best suited for
Daisee is an Australian (Sydney-based) AI software company offering a cloud-based voice analytics and contact centre quality assurance platform. It captures audio by having organisations upload call recordings to a secure cloud endpoint, then transcribes the conversations using speech-to-text technology. Rather than reviewing only a sample of interactions, Daisee analyses 100 percent of calls and chat sessions, applying natural language processing and sentiment analysis to surface why customers are getting in touch. Core capabilities include a Programmable Scorecard that automates agent evaluation, daisee Essence for categorising call reasons and root-cause drivers, daisee Predictors for flagging likely complaints and churn, plus a Scorecard Builder and Report Builder for custom QA workflows. It supports both voice and chat channels and integrates with platforms such as Genesys Cloud, with partnerships listed including Microsoft and AWS. Daisee is aimed at contact centres and customer-experience teams in regulated sectors like financial services and insurance that need compliance monitoring, agent coaching insights, and automated quality assurance at scale.
Best suited for
Felo Subtitles is a free tier with paid upgrades (freemium); daisee is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Felo Subtitles | daisee |
|---|---|---|
| Core capability | Real-time live transcription with subtitles overlaid on meetings and video streams | Automated transcription of 100% of voice calls |
| Standout feature | Instant translation of captions across roughly 20 target languages (speech recognition in ~23 languages) | Programmable Scorecard for automated agent quality evaluation |
| Team usage | No-bot capture: transcribes audio locally/in-browser without joining the meeting as a participant | Sentiment analysis and emotion detection across interactions |
| Integrations | Transcript saving and export to text documents | Compliance monitoring that flags high-risk and non-compliant calls |
| Languages & capture | AI-generated meeting summaries using templates (sales, learning, one-on-one) | Chat interaction analysis alongside voice |
| Best-fit workflow | Custom speech and translation dictionaries for industry-specific terminology | Custom Report Builder and Scorecard Builder with industry templates |
Felo Subtitles
Choose Felo Subtitles if you need following and translating multilingual video meetings on zoom, google meet, teams, or webex in real time — strengths include captures meetings without adding a visible bot participant, which is less intrusive than bot-based notetakers.
daisee
Choose daisee if you need automating quality assurance and agent scoring across an entire contact centre's call volume — strengths include analyses every interaction rather than a manual sample, reducing qa workload.
Felo Subtitles
daisee
It depends on your workflow. Felo Subtitles is strong for following and translating multilingual video meetings on zoom, google meet, teams, or webex in real time, while daisee is strong for automating quality assurance and agent scoring across an entire contact centre's call volume. Both transcribe and summarize meetings.
Felo Subtitles is a free tier with paid upgrades and daisee is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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