Feishu Minutes: ByteDance's Feishu/Lark feature that transcribes audio and video into searchable minutes with AI summaries and to-dos. Omind: Omind is an AI quality management platform that automatically transcribes, analyzes, and scores 100% of contact center calls and chats for compliance and agent performance. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Feishu Minutes when feishu/lark users generating searchable minutes from video meetings matters most, and Omind when monitoring conversations for hipaa, pci, and other compliance requirements in real time matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
ByteDance's Feishu/Lark feature that transcribes audio and video into searchable minutes with AI summaries and to-dos.
Omind is an AI quality management platform that automatically transcribes, analyzes, and scores 100% of contact center calls and chats for compliance and agent performance.
Feishu Minutes (飞书妙记, known as Lark Minutes outside mainland China) is the AI meeting-minutes capability built into Feishu, the collaboration platform developed by ByteDance. It turns audio and video content from meetings, training sessions, interviews, and classes into searchable, structured text notes. The product automatically transcribes video conferences into a verbatim transcript, uses voiceprint recognition to attribute speech to individual speakers, and can transcribe both live meetings and uploaded external audio or video files. Its intelligent minutes feature produces three components: a meeting summary, a to-do list, and chapter-based notes, and it can automatically detect and handle Chinese, English, and Japanese within a meeting. Real-time captions and live AI summaries are available during recording. Because it is embedded in the Feishu ecosystem, transcripts and minutes integrate with the platform's calendar, tasks, and documents for smoother collaboration, and notes can be searched, translated, and shared across devices. Feishu and its international counterpart Lark operate independently with separate data storage. As a feature of a widely used enterprise platform from a major technology company, it is actively maintained and available to Feishu users. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Omind is a unified AI customer experience platform whose AI Quality Management System (AI QMS) is purpose-built for contact centers and BPOs. Instead of manually sampling a few interactions, its speech analytics engine uses AI and natural language processing to automatically transcribe, interpret, and score every voice and non-voice interaction, including calls, chat, and email. It analyzes not only the words spoken but also tone, pacing, and emotional context to detect customer sentiment, surface compliance risks, and flag conversations needing attention in real time. Teams configure customizable audit scorecards aligned to their own processes, while automated audit assignment helps distribute evaluations and reduce evaluator bias. Live alerts, whisper coaching, and escalation triggers support agents during active calls, and the platform connects with existing CRM, CCaaS, and ticketing systems. Omind also offers related modules such as Voice AI, Chat AI, an Accent Harmonizer, and the Arya analytics assistant. It is aimed at enterprise contact center, CX, and quality assurance leaders rather than individual users.
Best suited for
Feishu Minutes is a free tier with paid upgrades (freemium); Omind is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Feishu Minutes | Omind |
|---|---|---|
| Core capability | Automatic transcription of video conferences into searchable transcripts | AI speech analytics that automatically transcribes and scores 100% of voice and non-voice interactions |
| Standout feature | Voiceprint-based speaker identification | Sentiment and emotion detection analyzing tone, pacing, and context |
| Team usage | Transcription of both live meetings and uploaded audio/video files | Compliance monitoring with real-time risk flagging and automated checks |
| Integrations | Intelligent minutes with summary, to-do list, and chapter notes | Customizable audit scorecards and automated, bias-reducing audit assignment |
| Languages & capture | Automatic handling of Chinese, English, and Japanese in a meeting | Real-time agent assist with live alerts, whisper coaching, and escalation triggers |
| Best-fit workflow | Real-time captions and live AI summaries during recording | Integrations with existing CRM, CCaaS, and ticketing systems |
Feishu Minutes
Choose Feishu Minutes if you need feishu/lark users generating searchable minutes from video meetings — strengths include deeply integrated into the feishu/lark collaboration ecosystem.
Omind
Choose Omind if you need automatically auditing and scoring every contact center call and chat for quality assurance — strengths include audits 100% of interactions automatically instead of manual sampling, with full transcription and scoring.
Feishu Minutes
Omind
It depends on your workflow. Feishu Minutes is strong for feishu/lark users generating searchable minutes from video meetings, while Omind is strong for automatically auditing and scoring every contact center call and chat for quality assurance. Both transcribe and summarize meetings.
Feishu Minutes is a free tier with paid upgrades and Omind is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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