EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Zeemo: Zeemo is an AI auto-captioning and transcription tool that converts videos, podcasts, interviews, and voice recordings into text and time-synced subtitles, with translation into many languages. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Zeemo when auto-generating and styling captions for social media and youtube videos matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Zeemo is an AI auto-captioning and transcription tool that converts videos, podcasts, interviews, and voice recordings into text and time-synced subtitles, with translation into many languages.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Zeemo is an AI-powered captioning, subtitling, and transcription platform aimed at content creators, podcasters, YouTubers, educators, and marketing teams. Users upload an audio or video file (or paste a video link), and Zeemo's speech recognition automatically converts the speech into time-synced captions or a plain-text transcript. Beyond social-video subtitles, it offers a dedicated transcription service for recorded interviews, meetings, lectures, podcasts, songs, and voice recordings, producing editable text that can be exported. It supports a broad set of languages for recognition and can translate captions and subtitles into many additional languages for localized content. A batch-editing interface lets users correct and refine transcripts efficiently, and captions can be styled with fonts, colors, templates, emojis, and effects before export. Outputs include caption-burned video plus subtitle and text formats such as SRT, ASS, and TXT. Zeemo runs in the browser with no install required and also offers dedicated iOS and Android apps for transcribing and captioning on the go.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Zeemo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Zeemo |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI auto-captioning that generates time-synced subtitles from video and audio |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Audio/video transcription for interviews, meetings, lectures, podcasts, and voice recordings |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Multilingual subtitle recognition with translation into many additional languages |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Batch transcript and subtitle editing for fast corrections |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Caption styling with fonts, colors, templates, emojis, GIFs, and stickers |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Export to multiple formats including captioned video, SRT, ASS, and TXT |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Zeemo
Choose Zeemo if you need transcribing recorded interviews, podcasts, and voice recordings into editable text — strengths include handles both polished social-video captions and plain transcription of meetings, interviews, and podcasts.
EvaluAgent
Zeemo
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Zeemo is strong for transcribing recorded interviews, podcasts, and voice recordings into editable text. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Zeemo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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