EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Yoodli: AI communication and role-play coaching platform used by sales teams for pitch certification, onboarding, and judgment-free conversation practice. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Yoodli when rehearsing cold calls, discovery, and demos before live meetings matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI communication and role-play coaching platform used by sales teams for pitch certification, onboarding, and judgment-free conversation practice.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Yoodli is an AI-powered role-play and communication coaching platform that lets people practice high-stakes conversations in a private, judgment-free environment and get instant feedback. While it serves broader communication needs like public speaking and interview prep, it is widely used by sales teams for pitch certification, sales onboarding, and go-to-market enablement. Reps practice against customizable AI conversation partners and even multi-persona scenarios that simulate group presentations or buying committees, then receive real-time feedback on content and delivery, including pacing, conciseness, and filler words. Teams can upload their own brand voice, best practices, and methodology so practice reflects how they actually sell, and analytics and reporting let managers track progress over time. Yoodli integrates with existing enterprise tools and is SOC 2 Type 2 certified and GDPR compliant, with adoption by large organizations. For SDR and AE teams, it provides a low-pressure way to rehearse cold calls, discovery, and demos before live customer conversations, complementing call-recording and conversation-intelligence tools that analyze real meetings after the fact. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Yoodli is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Yoodli |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Customizable AI role-play conversation partners |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Multi-persona scenarios for group presentations and buying committees |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Real-time feedback on content, delivery, pacing, and filler words |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Custom content upload for brand voice and methodology |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Analytics and reporting to track rep progress |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Enterprise integrations with SOC 2 Type 2 and GDPR compliance |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Yoodli
Choose Yoodli if you need pitch certification and sales onboarding for new reps — strengths include low-pressure, judgment-free practice environment for reps.
EvaluAgent
Yoodli
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Yoodli is strong for pitch certification and sales onboarding for new reps. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Yoodli is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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