EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. YOMEL: Japanese AI meeting-minutes tool that records, transcribes, and auto-summarizes online and in-person meetings. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and YOMEL when teams needing accurate transcription of in-person and online japanese meetings matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Japanese AI meeting-minutes tool that records, transcribes, and auto-summarizes online and in-person meetings.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
YOMEL is a Japanese AI meeting-minutes (議事録) service developed by PKSHA Infinity, part of the PKSHA group. It is designed to automate the work of capturing, transcribing, and summarizing meetings so teams can produce structured minutes shortly after a discussion ends. After installing a desktop or smartphone app, users start recording with one click, and YOMEL transcribes the audio, automatically identifies speakers, and generates a draft of the minutes. Its speech recognition is tuned for Japanese and aims to handle unclear or noisy audio. The tool works with major web-conferencing platforms such as Microsoft Teams, Zoom, Google Meet, and Webex, as well as in-person meetings recorded on a phone. Features include automatic summarization, custom summary formats tailored to different meeting types, key-point extraction, a registered dictionary for specialized terms, search and bulk replace, and external sharing via URL. A more recent AI chat capability lets users ask questions against their meeting logs to organize agendas and extract follow-up tasks. The company reports the service is used by thousands of companies and processes a large volume of meetings each month. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); YOMEL is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | YOMEL |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | One-click recording via desktop and smartphone apps |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Japanese-optimized speech-to-text transcription |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic speaker identification |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | AI summarization with custom summary formats per meeting type |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Works with Microsoft Teams, Zoom, Google Meet, and Webex plus in-person meetings |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Registered dictionary, search and bulk replace, and URL-based external sharing |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
YOMEL
Choose YOMEL if you need japanese companies automating internal meeting minutes — strengths include speech recognition specifically tuned for japanese, including noisy or unclear audio.
EvaluAgent
YOMEL
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while YOMEL is strong for japanese companies automating internal meeting minutes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and YOMEL is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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