EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Xdroid VoiceAnalytics: AI-powered speech analytics platform that transcribes and analyzes contact-center calls for quality monitoring, sentiment, and compliance. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Xdroid VoiceAnalytics when compliance verification across recorded customer calls matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI-powered speech analytics platform that transcribes and analyzes contact-center calls for quality monitoring, sentiment, and compliance.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Xdroid VoiceAnalytics is an AI- and machine-learning-based speech analytics platform built for contact centers and customer-service teams. It captures audio from recorded agent-customer calls and applies proprietary speech-to-text transcription, then layers on speaker separation, keyword and semantic detection, language-independent emotion and sentiment analysis, call categorization, and call visualization. Managers use it for automated quality monitoring, compliance checking, agent performance management, and customer-experience insight across large call volumes. An OperatorAssist capability delivers real-time transcription, sentiment detection, in-call compliance coaching, and automated call summarization to the agent's desktop, while companion TextAnalytics extends the same analysis to chat, email, social media, and reviews for omnichannel coverage. The platform supports a broad set of languages (reported around 31, including Arabic, Mandarin, English, French, German, and Spanish) and integrates with common contact-center telephony platforms. Developed by Xdroid Kft., a Budapest-based company founded in 2008, it targets enterprise contact centers and customer-care operations rather than individual users.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Xdroid VoiceAnalytics is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Xdroid VoiceAnalytics |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Proprietary speech-to-text call transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Sentiment and language-independent emotion analysis |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Speaker separation and call categorization |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Keyword and semantic detection for compliance and QA |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Real-time agent assist with automated call summarization |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Omnichannel text analytics for chat, email, and social |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Xdroid VoiceAnalytics
Choose Xdroid VoiceAnalytics if you need automated call-center quality monitoring and agent scoring — strengths include deep analytics tailored to contact-center quality management and compliance.
EvaluAgent
Xdroid VoiceAnalytics
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Xdroid VoiceAnalytics is strong for automated call-center quality monitoring and agent scoring. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Xdroid VoiceAnalytics is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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