EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Wordly: AI live captioning, translation, transcription, and summary platform for meetings, events, and conferences in dozens of languages. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Wordly when real-time translation for internal multilingual meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI live captioning, translation, transcription, and summary platform for meetings, events, and conferences in dozens of languages.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Wordly is an AI-powered platform that provides live captioning, real-time translation, transcripts, and summaries for meetings and events without requiring human interpreters. As a speaker talks, Wordly captures the meeting audio and processes it in real time to generate captions and translations in dozens of languages, which attendees access on their own phone, tablet, or computer through a link or QR code with no app download required. It works for in-person events as well as virtual and hybrid sessions running on Zoom, Microsoft Teams, Google Meet, and Webex, scaling from small internal meetings to large multi-thousand-attendee conferences. The platform supports two-way translation and custom glossaries to improve accuracy for organization-specific terms, and produces post-event transcripts and summaries. Wordly is aimed at corporations, associations, nonprofits, government agencies, educational institutions, and event organizers that need multilingual accessibility and recordkeeping. It emphasizes enterprise compliance with certifications and standards such as SOC 2 Type II, ISO 27001, GDPR, HIPAA, and accessibility mandates, positioning it as an accessibility and language-access solution rather than a personal note-taker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Wordly is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Wordly |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time AI captioning and translation in dozens of languages |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Attendee access via link or QR code, no download required |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Transcripts and post-event summaries |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Custom glossaries for organization-specific terminology |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Support for in-person, virtual, and hybrid events |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integration with Zoom, Teams, Google Meet, and Webex |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Wordly
Choose Wordly if you need live multilingual captioning at conferences and large events — strengths include multilingual captioning and translation without human interpreters.
EvaluAgent
Wordly
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Wordly is strong for live multilingual captioning at conferences and large events. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Wordly is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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