EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Wildix Revenue Intelligence: AI revenue intelligence built into the Wildix unified communications platform, analyzing recorded sales calls, video meetings, and chats with conversation analytics and natural-language dashboards. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Wildix Revenue Intelligence when revenue and customer-success leaders tracking sentiment and deal-relevant signals matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI revenue intelligence built into the Wildix unified communications platform, analyzing recorded sales calls, video meetings, and chats with conversation analytics and natural-language dashboards.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Wildix Revenue Intelligence is an AI-powered conversation analytics product launched by unified-communications vendor Wildix in April 2026 and embedded directly into the company's UCaaS ecosystem. Rather than acting as a standalone notetaker, it sits on top of the communications stack and analyzes recorded interactions across voice calls, video meetings, conferences, and chat, while also capturing metadata for interactions that were not recorded so leaders have visibility across the full set of conversations. For recorded calls it provides transcripts and AI analysis, including sentiment detection, predicted customer-satisfaction signals, talk-to-listen ratios, filler-word tracking, conversation highlights, and AI-generated next steps. A distinctive feature is natural-language dashboard creation through its 'Ask Wilma AI' assistant: managers can build custom dashboards or measurement modules by describing what they want to track in plain language, such as quality monitoring or talk-to-listen ratios. The product is aimed at sales managers, revenue and customer-success leaders, support teams, and field-based advisors in organizations where conversations drive revenue. It is positioned as a way to give revenue operations teams structured insight into communication quality and deal-relevant signals without bolting on a separate tool. Wildix operates internationally through a partner network. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Wildix Revenue Intelligence is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Wildix Revenue Intelligence |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI analysis of recorded voice calls, video meetings, conferences, and chats |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic transcription with conversation highlights and AI-generated next steps |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Sentiment detection, predicted CSAT signals, and key-moment identification |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Behavioral metrics such as talk-to-listen ratio and filler-word tracking |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Natural-language dashboard and module creation via the Ask Wilma AI assistant |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Metadata capture for unrecorded interactions to reduce blind spots |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Wildix Revenue Intelligence
Choose Wildix Revenue Intelligence if you need sales managers monitoring call quality and coaching reps across recorded conversations — strengths include built into an existing ucaas platform, so call and meeting data is captured natively.
EvaluAgent
Wildix Revenue Intelligence
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Wildix Revenue Intelligence is strong for sales managers monitoring call quality and coaching reps across recorded conversations. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Wildix Revenue Intelligence is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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