EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Widya Notulensi: Indonesian AI meeting transcription service by Widya Wicara that records online meetings, transcribes in Bahasa Indonesia, and produces downloadable minutes. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Widya Notulensi when transcribing uploaded audio recordings into downloadable minutes matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Indonesian AI meeting transcription service by Widya Wicara that records online meetings, transcribes in Bahasa Indonesia, and produces downloadable minutes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Widya Notulensi (notulensi.id) is an Indonesian AI meeting transcription and minutes service from Widya Wicara, a local speech-technology company. It is built around Indonesian-language speech models that are continuously trained to improve accuracy on Bahasa Indonesia audio. The platform can join and record online meetings on Zoom, Google Meet, and Microsoft Teams, and it can also convert uploaded recordings into text. After capturing a meeting, it transcribes the audio, applies speaker recognition to attribute statements to participants, and summarizes the discussion into short paragraphs and key points. Resulting meeting notes can be downloaded in formats such as PDF and DOCX for archiving and sharing. The service emphasizes its suitability for Indonesian organizations that prioritize accurate local-language documentation and data privacy, and it offers a free trial period during which users receive automatic meeting minutes after each session. Widya Notulensi is aimed at Indonesian businesses, teams, and institutions that want to automate Bahasa Indonesia meeting documentation using a domestic speech-recognition provider rather than relying on international tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Widya Notulensi is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Widya Notulensi |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Records and transcribes Zoom, Google Meet, and Microsoft Teams meetings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Continuously trained Bahasa Indonesia speech-recognition models |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Speaker recognition to attribute statements to participants |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Summaries with short paragraphs and key points |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Downloadable notes in PDF and DOCX formats |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Conversion of uploaded recordings into meeting minutes |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Widya Notulensi
Choose Widya Notulensi if you need indonesian organizations documenting online meetings in bahasa indonesia — strengths include backed by a dedicated indonesian speech-technology company (widya wicara).
EvaluAgent
Widya Notulensi
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Widya Notulensi is strong for indonesian organizations documenting online meetings in bahasa indonesia. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Widya Notulensi is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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