EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Whisperstream: Whisperstream is a privacy-focused Windows dictation app that turns speech into text entirely on-device, with no cloud upload. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Whisperstream when transcribing imported audio recordings privately on-device matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Whisperstream is a privacy-focused Windows dictation app that turns speech into text entirely on-device, with no cloud upload.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Whisperstream is a downloadable Windows desktop application from Lanreal Technologies Inc. that converts speech to text using push-to-talk dictation. Transcription runs entirely locally on the user's PC via the NVIDIA Parakeet model, so audio is never uploaded to the cloud and no account is tied to the user's voice. It works across any application without add-ins or setup, inserting dictated text directly into tools such as Outlook, Gmail, Slack, VS Code, browsers, and Claude Code. Beyond live dictation, it can import and transcribe existing audio recordings, and it keeps a searchable transcript history with audio replay, encrypted on the device. Additional features include AI cleanup that tidies spoken input, a custom vocabulary for names, jargon, and acronyms, per-app custom AI prompts, support for 25 languages, global keyboard shortcuts, and full offline operation. It requires Windows 10 or 11 (64-bit) with at least 8GB RAM. It targets professionals and privacy-conscious knowledge workers who want fast, local voice input rather than typing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Whisperstream is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Whisperstream |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Local, on-device speech-to-text using the NVIDIA Parakeet model (no cloud upload) |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Push-to-talk dictation that inserts text into any application |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Audio file import for transcribing existing recordings |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Searchable, encrypted transcript history with audio replay |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI cleanup plus per-app custom AI prompts and custom vocabulary |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | 25-language support with full offline operation |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Whisperstream
Choose Whisperstream if you need dictating emails, messages, and documents faster than typing — strengths include fully local processing keeps audio private and works offline.
EvaluAgent
Whisperstream
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Whisperstream is strong for dictating emails, messages, and documents faster than typing. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Whisperstream is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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