EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Whisper Notes: Offline, privacy-first Whisper transcription app for iPhone and Mac that records and, on Mac, summarizes meetings and recordings. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Whisper Notes when summarizing and querying meeting recordings on a mac matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Offline, privacy-first Whisper transcription app for iPhone and Mac that records and, on Mac, summarizes meetings and recordings.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Whisper Notes is a privacy-first voice transcription app for iPhone and Mac that runs OpenAI's Whisper speech-recognition model entirely on-device, with no cloud uploads. It records voice or imports audio files such as MP3, M4A, and WAV, and transcribes across more than 100 languages while keeping all processing local. On Mac, it adds AI-powered features including auto-generated titles, summaries, and a chat function to ask questions about transcripts on recordings of three minutes or longer, and it can record meetings from Microsoft Teams, Zoom, and Google Meet as well as offer system-wide dictation via the Fn key. The iPhone app focuses on transcription with quick lock-screen recording, timestamps, and export, while AI summaries on iPhone are noted as not yet available. The app uses a one-time purchase model rather than a subscription, with separate purchases per platform, and the Mac version offers a limited free trial before unlocking unlimited use. It requires Apple Neural Engine hardware (iPhone 12 or newer) and M-series Macs. The developer reports a substantial user base, and the offline, no-subscription approach makes it appealing for users with privacy or confidentiality concerns. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Whisper Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Whisper Notes |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | 100% on-device, offline transcription with no cloud uploads |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Whisper-based transcription across 100+ languages |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Mac AI summaries, auto titles, and transcript chat (3+ minute recordings) |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Mac meeting recording for Teams, Zoom, and Google Meet |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | System-wide Fn-key dictation on Mac |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Audio file import, timestamps, and export |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Whisper Notes
Choose Whisper Notes if you need transcribing confidential meetings or interviews entirely offline — strengths include fully offline processing is strong for privacy and confidential recordings.
EvaluAgent
Whisper Notes
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Whisper Notes is strong for transcribing confidential meetings or interviews entirely offline. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Whisper Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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