EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. VozParaTexto: Portuguese AI audio and video transcription service with speaker identification and DOCX/SRT export, used for meetings, interviews and lectures. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and VozParaTexto when producing editable docx transcripts that can be turned into meeting minutes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Portuguese AI audio and video transcription service with speaker identification and DOCX/SRT export, used for meetings, interviews and lectures.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
VozParaTexto is an AI-powered transcription service focused on the Portuguese language, operating a Portugal edition at vozparatexto.pt and a Brazilian Portuguese edition at vozparatexto.com.br. The platform converts audio and video into text and is positioned for interviews, meetings, classes, podcasts and other recordings, with particular emphasis on handling Portuguese accents and terminology that generic international tools often struggle with. Features include automatic speaker identification that separates who is speaking, automatic captions, and export of transcriptions to formats such as TXT, DOCX and SRT, making it straightforward to turn a meeting recording into editable minutes or subtitle files. The service emphasizes speed, processing roughly an hour of audio in a few minutes, and supports additional languages including English, Spanish and French alongside its Portuguese specialty. On the security side, the platform states that files are encrypted and automatically deleted after processing. It offers a short free trial so users can test the output before committing. As a Portuguese-language transcription tool tailored to European and Brazilian Portuguese, VozParaTexto serves journalists, companies, students and professionals who need accurate written records of meetings and other spoken content without manual transcription. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); VozParaTexto is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | VozParaTexto |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI transcription of audio and video files |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic speaker identification separating who is speaking |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Export to TXT, DOCX and SRT (subtitle) formats |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Optimized for European and Brazilian Portuguese accents and terminology |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Support for additional languages including English, Spanish and French |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Encryption with automatic deletion of files after processing |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
VozParaTexto
Choose VozParaTexto if you need transcribing recorded meetings and interviews in portuguese for written records — strengths include specialized in portuguese transcription for both portugal and brazil.
EvaluAgent
VozParaTexto
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while VozParaTexto is strong for transcribing recorded meetings and interviews in portuguese for written records. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and VozParaTexto is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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