EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Votars: Multilingual AI meeting recorder and transcriber supporting many languages with real-time translation and one-click export. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Votars when users in india and asia transcribing meetings in regional languages matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Multilingual AI meeting recorder and transcriber supporting many languages with real-time translation and one-click export.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Votars is a multilingual AI meeting recording and transcription platform that captures conversations from online meetings, in-person discussions, and uploaded audio or video files. It applies AI processing to produce real-time transcription, identify multiple speakers, and translate across a broad set of languages, with marketing materials citing support for a large number of languages including major Indian and Asian languages such as Hindi and Tamil. After a meeting, Votars generates summaries and can export results in one click to formats including Word, Excel, and PowerPoint, as well as mind maps, which makes it convenient for users who need to reuse meeting content in documents and presentations. The platform is cross-device, with clients available for Windows, macOS, iOS, and Android, allowing capture from both desktop and mobile contexts. The vendor states privacy and security practices including SOC 2, SSL encryption, and GDPR alignment. Votars is positioned for international and multilingual teams, including users in markets such as India and broader Asia who need transcription and translation across many languages within a single tool rather than English-only meeting notes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Votars is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Votars |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Captures online meetings, in-person audio, and uploaded files |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Real-time transcription with multi-speaker identification |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Multilingual support with real-time translation across many languages |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | One-click export to Word, Excel, PowerPoint, and mind maps |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Cross-device clients for Windows, macOS, iOS, and Android |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | AI-generated meeting summaries |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Votars
Choose Votars if you need multilingual teams needing transcription and translation across many languages — strengths include broad multilingual coverage including major indian and asian languages.
EvaluAgent
Votars
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Votars is strong for multilingual teams needing transcription and translation across many languages. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Votars is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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