EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. VOMO: AI voice memo and meeting app that records, transcribes, and summarizes audio and video into structured, searchable notes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and VOMO when transcribing interviews, lectures, and podcasts into structured notes matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI voice memo and meeting app that records, transcribes, and summarizes audio and video into structured, searchable notes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
VOMO is an AI-powered voice memo and meeting notetaker available on mobile and web that turns spoken audio into structured, searchable text. Users can record meetings or memos directly, upload existing audio and video files, or import from a video link, and VOMO transcribes the content with speaker identification across a wide range of languages. Its Smart Notes feature organizes raw transcripts into sections such as summaries, key decisions, action items, and speaker-tagged dialogue, and it offers templates for different scenarios like team meetings, stand-ups, sales calls, interviews, and lectures. Recordings are saved with time-stamped chapters for easy navigation, and an Ask AI capability lets users query a recording, draft follow-ups, and surface specific details. VOMO supports exporting notes in formats like PDF, Word, and Markdown, and generating shareable transcript links. It integrates with iOS conveniences such as Siri Shortcuts and AirPods. The app is aimed at professionals, students, and anyone who wants to capture in-person or online conversations on the go and convert them into clean, actionable notes without manual typing. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); VOMO is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | VOMO |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Records, uploads, or imports audio and video for transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Speaker identification and multi-language transcription |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Smart Notes that structure transcripts into summary, decisions, and action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Templates for meetings, stand-ups, sales calls, interviews, and lectures |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Ask AI to query recordings and draft follow-ups |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Export to PDF, Word, and Markdown plus shareable transcript links |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
VOMO
Choose VOMO if you need capturing and summarizing in-person or recorded meetings — strengths include works for both in-person memos and uploaded meeting recordings.
EvaluAgent
VOMO
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while VOMO is strong for capturing and summarizing in-person or recorded meetings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and VOMO is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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