EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. VoiceScript: VoiceScript is an AI-powered legal transcription and court reporting platform that turns recorded and live proceedings into accurate, client-ready transcripts. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and VoiceScript when streaming real-time transcripts to attorneys during live proceedings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
VoiceScript is an AI-powered legal transcription and court reporting platform that turns recorded and live proceedings into accurate, client-ready transcripts.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
VoiceScript is a court reporting and attorney productivity platform that applies AI speech recognition to legal proceedings such as depositions, hearings, and trials. Its products include AutoScriptOne, a live-editing tool that delivers high-accuracy AI transcripts to reporters in real time; AttorneyView, which streams edited transcripts to attorneys and participants during proceedings; AutoScript Hub, which processes uploaded audio and video files into draft transcripts within minutes; and a free AutoScript Desktop Editor with a Word-like interface for editing and formatting. CourtCapture adds multi-channel courtroom audio recording with redundancy and backup for in-person, remote, and hybrid sessions. A Deposition-AI litigation assistant for preparation, real-time coaching, and post-proceeding analysis is listed as coming soon via a waitlist. The platform supports many media types and exports compatible with CAT software and case management systems. It is built for court reporters, scopists, court systems, law firms, and attorneys who need fast, accurate legal transcripts and streamlined reporting workflows.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); VoiceScript is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | VoiceScript |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI speech-to-text transcription for legal proceedings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Real-time live transcript editing (AutoScriptOne) |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Live transcript streaming to attorneys and participants (AttorneyView) |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Audio/video file-to-draft transcript processing (AutoScript Hub) |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Multi-channel courtroom recording with redundancy and backup (CourtCapture) |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Free Word-like desktop transcript editor |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
VoiceScript
Choose VoiceScript if you need producing accurate deposition and hearing transcripts for court reporters and law firms — strengths include purpose-built for legal/court reporting with real-time, client-ready drafts.
EvaluAgent
VoiceScript
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while VoiceScript is strong for producing accurate deposition and hearing transcripts for court reporters and law firms. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and VoiceScript is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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