EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. VoiceInk: VoiceInk is an open-source macOS dictation app that turns speech into text in any application using local whisper.cpp AI models that run entirely on-device. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and VoiceInk when dictating prompts and code comments into ai chat tools and editors matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
VoiceInk is an open-source macOS dictation app that turns speech into text in any application using local whisper.cpp AI models that run entirely on-device.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
VoiceInk is a native macOS dictation application that converts spoken words into text and inserts them into any app, positioned as an open-source alternative to Superwhisper and Wispr Flow. It runs transcription locally using whisper.cpp Whisper models (and Parakeet via FluidAudio), so voice data stays on the device by default; optionally, you can connect cloud transcription and AI services such as Groq, Deepgram, Cerebras, and Gemini using your own API keys. Users trigger recording with global keyboard shortcuts or push-to-talk, and VoiceInk types the result wherever the cursor sits. Its Power Mode automatically switches transcription and AI-enhancement settings based on the active app or website, while a Personal Dictionary handles custom terminology and text replacements. Enhancement prompts can reformat dictation for email, chat, or social posts, and a later release added the ability to share audio files into the app for transcription. The project is published on GitHub under GPL v3, runs on Apple Silicon Macs (macOS 14.4+), and also offers an iOS version. It suits writers, developers, and professionals who want fast, private hands-free text entry.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); VoiceInk is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | VoiceInk |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Local on-device speech-to-text via whisper.cpp and Parakeet (FluidAudio) Whisper models |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Optional cloud transcription/enhancement through user-supplied API keys (Groq, Deepgram, Cerebras, Gemini) |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Global keyboard shortcuts and push-to-talk dictation that inserts text into any app |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Power Mode: automatic per-app/per-website switching of transcription and AI settings |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Personal Dictionary for custom words, phrases, and text replacements |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | AI enhancement modes (email, chat, posts) and audio-file transcription support |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
VoiceInk
Choose VoiceInk if you need hands-free drafting of emails, messages, and documents in any macos app — strengths include transcribes entirely offline by default, keeping voice data on-device for privacy.
EvaluAgent
VoiceInk
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while VoiceInk is strong for hands-free drafting of emails, messages, and documents in any macos app. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and VoiceInk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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