EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Voicegain: Speech-to-text and ASR platform with developer APIs plus a private LLM-powered meeting notetaker. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Voicegain when building telephony voice bots and call analytics matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Speech-to-text and ASR platform with developer APIs plus a private LLM-powered meeting notetaker.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Voicegain is a speech recognition company that offers both speech-to-text APIs for developers and a packaged meeting assistant called Transcribe. Its ASR engine supports batch transcription of recorded files and real-time streaming for live audio, and it can be deployed in the cloud, in a customer's virtual private cloud, or on-premises, which appeals to organizations with strict data-control or privacy requirements. On the developer side, Voicegain provides speech-to-text, speech-analytics, and telephony-bot APIs that can transcribe audio and analyze it for sentiment, named entities, topics, and intent. Its meeting product, Transcribe, is described as a private, LLM-powered meeting notetaker that captures audio from video-meeting browser tabs and uploaded recordings, integrates with Zoom, Microsoft Teams, and Google Meet, and automatically identifies topics and highlights from a conversation. A Windows desktop app supports Zoom local recordings. Because Voicegain spans both an underlying ASR platform and an end-user meeting tool, it suits teams that want either to build on its APIs or to use a ready meeting notetaker with flexible deployment and a focus on keeping data private. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Voicegain is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Voicegain |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Batch and real-time speech-to-text APIs |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Private LLM-powered meeting notetaker (Transcribe) |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Integrations with Zoom, Microsoft Teams, and Google Meet |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Speech analytics: sentiment, named entities, topics, and intent |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Cloud, VPC, and on-premises deployment options |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Telephony bot APIs for voice agents |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Voicegain
Choose Voicegain if you need taking private, automated notes for zoom, teams, and meet calls — strengths include flexible deployment including on-premises for data control.
EvaluAgent
Voicegain
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Voicegain is strong for taking private, automated notes for zoom, teams, and meet calls. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Voicegain is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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