EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. ViSaver: Russian meeting transcription platform with speaker diarization, fast processing and on-premise and API options. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and ViSaver when embedding transcription into crm or lms systems via api matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Russian meeting transcription platform with speaker diarization, fast processing and on-premise and API options.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
ViSaver is a Russian transcription platform focused on converting meeting recordings into searchable text. It performs automatic speech-to-text with speaker identification and emphasizes fast turnaround, stating that an hour of recording can be processed in a few minutes. The platform supports a large number of languages with automatic language detection, and provides a search feature synchronized with audio or video playback so users can jump to the moment a phrase was spoken. Transcripts can be exported to TXT, DOCX and PDF. ViSaver accepts a broad set of video and audio formats and explicitly supports recordings from Zoom, Google Meet, Microsoft Teams and Yandex Telemost, the latter being relevant for Russian-market workflows. Beyond a hosted web product, it offers iFrame embedding, an on-premise installation option and a REST API for integrating transcription into CRM, LMS and other internal systems, which signals an orientation toward businesses and developers as well as individual users. Pricing is metered per minute with a small free allowance. The tool is best suited to Russian-speaking organizations that need flexible deployment, including on-premise, alongside meeting transcription. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); ViSaver is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | ViSaver |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Speech-to-text with speaker identification |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Support for 90+ languages with automatic detection |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Playback-synchronized transcript search |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Exports to TXT, DOCX and PDF |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Supports Zoom, Google Meet, Teams and Yandex Telemost recordings |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | On-premise installation and REST API for integrations |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
ViSaver
Choose ViSaver if you need transcribing russian-language meetings and webinars — strengths include fast processing of long recordings.
EvaluAgent
ViSaver
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while ViSaver is strong for transcribing russian-language meetings and webinars. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and ViSaver is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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