EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Vibe: Open-source, cross-platform desktop app that transcribes meeting and interview recordings offline using Whisper, keeping all data on your device. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Vibe when developers embedding local transcription via the cli or http api matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Open-source, cross-platform desktop app that transcribes meeting and interview recordings offline using Whisper, keeping all data on your device.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Vibe is a free, open-source transcription application created by the developer thewh1teagle and distributed under the MIT license. It lets users transcribe audio and video files entirely offline on their own machine using OpenAI's Whisper models, so recordings of meetings, interviews, lectures, and calls never have to leave the device. Vibe runs on macOS, Windows, and Linux, with GPU acceleration available for NVIDIA, AMD, and Intel hardware, and it supports a very wide range of languages. It includes speaker diarization so different participants can be separated in the transcript, and it can export results in multiple formats including SRT, VTT, TXT, HTML, PDF, JSON, and DOCX. For automation and integration, Vibe also exposes a command-line interface and an HTTP API with Swagger documentation, making it usable inside larger pipelines. Built with the Tauri framework on top of whisper.cpp, it is actively maintained with frequent releases. Vibe is best suited to privacy-conscious individuals, developers, and teams who want a no-subscription, local-first way to turn recorded conversations into editable text. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Vibe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Vibe |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Offline transcription powered by OpenAI Whisper (whisper.cpp) |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Cross-platform: macOS, Windows, and Linux |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Speaker diarization to separate participants |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Multiple export formats (SRT, VTT, TXT, HTML, PDF, JSON, DOCX) |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Command-line interface and HTTP API for automation |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | GPU acceleration for NVIDIA, AMD, and Intel |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Vibe
Choose Vibe if you need transcribing recorded meetings or interviews privately on a laptop — strengths include free and open source under the mit license.
EvaluAgent
Vibe
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Vibe is strong for transcribing recorded meetings or interviews privately on a laptop. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Vibe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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