EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Verbit: AI-plus-human transcription and captioning service for legal, education, media, corporate, and government settings. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Verbit when producing accurate transcripts of legal proceedings and depositions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI-plus-human transcription and captioning service for legal, education, media, corporate, and government settings.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Verbit is a transcription and captioning provider that combines automatic speech recognition with professional human review to produce transcripts and captions for organizations that need high accuracy and compliance. Rather than being a self-serve consumer app, Verbit is built around regulated and professional sectors, including legal proceedings and courtrooms, higher education, media and broadcast, corporate events and meetings, and government. The platform offers both real-time transcription and captioning for live events and post-event transcripts for recorded audio and video, and it can deliver CART captioning, audio description, translation into many languages, and dubbing. For meetings, market research, and corporate events, Verbit captures spoken content and turns it into searchable transcripts, with AI-generated summaries and search to help users find key moments. Because accessibility compliance is central to its positioning, Verbit emphasizes adherence to standards such as ADA and FCC requirements and pairs its technology with human transcribers and dedicated support. Organizations choose Verbit when they need accuracy, accountability, and accessibility documentation beyond what fully automated tools typically provide. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Verbit is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Verbit |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI transcription combined with professional human review |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Real-time captioning and CART for live events |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Recorded audio and video transcription |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Translation, subtitling, and dubbing in many languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI-generated summaries and transcript search |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Accessibility-compliance support (ADA, FCC standards) |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Verbit
Choose Verbit if you need captioning university lectures and recorded course content for accessibility — strengths include human-in-the-loop review supports high accuracy for critical content.
EvaluAgent
Verbit
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Verbit is strong for captioning university lectures and recorded course content for accessibility. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Verbit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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