EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. VEED: Browser-based AI video editor with automatic subtitle and transcription generation for audio and video. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and VEED when generating editable transcripts from recorded audio or video matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Browser-based AI video editor with automatic subtitle and transcription generation for audio and video.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
VEED is a browser-based video creation and editing platform that includes AI transcription and automatic subtitle/caption generation as core features. Users upload audio or video files, or record directly in the browser, and VEED's automatic subtitle generator transcribes the speech into time-aligned text that can be edited, styled, and burned into the video or exported as a separate caption file. Beyond captions, the platform offers tools labeled as video-to-text and audio-to-text, allowing creators to pull a clean transcript from spoken content. VEED also supports translating subtitles into a wide range of languages, making it useful for reaching multilingual audiences. Because it runs in the browser, there is no software to install, and the editor combines transcription with timeline editing, brand kits, and export tools. VEED is aimed primarily at social media creators, marketing teams, and businesses producing short-form and long-form video who need fast, editable captions and transcripts without a separate transcription service. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); VEED is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | VEED |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic subtitle and caption generation from audio or video |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Video-to-text and audio-to-text transcription |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Subtitle translation into multiple languages |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Browser-based editor with no installation required |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Editable, stylable captions that can be burned in or exported |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Automatic subtitle and caption generation from audio or video |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
VEED
Choose VEED if you need adding captions to social media and marketing videos — strengths include runs entirely in the browser with no software to install.
EvaluAgent
VEED
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while VEED is strong for adding captions to social media and marketing videos. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and VEED is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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