EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Vanie: Vanie is an India-first AI conversation intelligence and QA platform that transcribes and analyzes 100% of contact center calls, chats, and emails in real time. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Vanie when transcribing and analyzing hinglish and regional-language customer conversations for indian enterprises matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Vanie is an India-first AI conversation intelligence and QA platform that transcribes and analyzes 100% of contact center calls, chats, and emails in real time.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Vanie is an agentic AI conversation intelligence and quality assurance platform built for contact centers, with a particular focus on the Indian and broader APAC market. It automatically converts 100% of customer interactions across calls, chats, and emails into text, then analyzes them for sentiment, intent, objections, compliance risks, script adherence, and missed upsell or cross-sell opportunities. The platform produces call summaries, automates QA audits across every interaction rather than a sampled subset, and delivers real-time agent assistance with prompts and alerts during live calls, plus post-call coaching and performance dashboards. Its distinguishing feature is the proprietary Vanie LLM, a model the company describes as built on LLaMA and customized for contact center conversations, designed to handle Hinglish, code-mixed speech, and regional Indian dialects such as Hindi, Tamil, Telugu, Kannada, and Marathi. Vanie targets business leaders, QA teams, supervisors, and agents in high-volume, regulated sectors including BFSI, FinTech, HealthTech, and BPOs, where automated, language-aware monitoring and compliance matter.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Vanie is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Vanie |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time transcription that converts 100% of calls, chats, and emails into text |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automated quality assurance auditing every interaction instead of a manual sample |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Conversation intelligence with sentiment, intent, objection, and keyword/topic analysis |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Proprietary Vanie LLM supporting Hinglish, code-mixed speech, and regional Indian dialects |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Real-time agent assistance with live prompts, alerts, and contextual guidance |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Compliance and script-adherence monitoring with performance dashboards and coaching |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Vanie
Choose Vanie if you need automating quality assurance and compliance audits across every contact center call — strengths include strong support for hinglish, code-mixed, and indian regional languages where english-optimized tools struggle.
EvaluAgent
Vanie
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Vanie is strong for automating quality assurance and compliance audits across every contact center call. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Vanie is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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