EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. User Intuition: An AI-moderated customer research platform that runs natural voice and video interviews at scale and delivers transcripts, recordings, and analyzed insights. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and User Intuition when concept and prototype testing with adaptive ai-moderated feedback matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
An AI-moderated customer research platform that runs natural voice and video interviews at scale and delivers transcripts, recordings, and analyzed insights.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
User Intuition is an AI-moderated customer research platform that automates qualitative interviews at scale. An AI moderator conducts natural voice and video conversations with participants, asking adaptive follow-up questions and using laddering methodology to probe several levels deeper into the reasoning behind each response. Studies cover in-depth interviews, concept testing, and interactive prototype walkthroughs, and participants can complete sessions on any device, around the clock, in over 50 languages. Researchers can use their own customers or recruit from a vetted respondent panel. After each study, the platform produces full transcripts, audio and video recordings, AI-generated theme summaries, sentiment analysis, competitive mentions, verbatim quotes, and presentation-ready recommendations, all searchable through a Customer Intelligence Hub. Interview quality is automatically scored against the brief on length, depth, and coverage. It integrates with Stripe, Zapier, OpenAI, and Claude (with HubSpot and Shopify listed as coming soon). It is aimed at product, UX, marketing, and insights teams at enterprises and research agencies.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); User Intuition is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | User Intuition |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI moderator conducts natural voice and video interviews with adaptive follow-up questions |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Full transcripts plus audio and video recordings for every interview |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI-generated theme summaries, sentiment analysis, and verbatim quotes |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Searchable Customer Intelligence Hub across studies |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Automatic interview quality scoring on length, depth, and coverage |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Multilingual support (50+ languages) with on-device, 24/7 completion |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
User Intuition
Choose User Intuition if you need running in-depth customer interviews at scale to uncover decision drivers — strengths include automates qualitative interviews at scale with fast turnaround.
EvaluAgent
User Intuition
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while User Intuition is strong for running in-depth customer interviews at scale to uncover decision drivers. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and User Intuition is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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