EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Upmeet: French AI meeting assistant that records calls without a bot, transcribes them, and makes meeting knowledge searchable. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Upmeet when sales teams syncing meeting outcomes into salesforce or hubspot matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
French AI meeting assistant that records calls without a bot, transcribes them, and makes meeting knowledge searchable.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Upmeet is an AI meeting assistant developed by SAS VRM, a France-based company that emphasizes French data residency and GDPR compliance. The product focuses on what it calls the post-meeting layer: rather than only producing notes, it aims to clarify decisions, assign responsibilities, and make meeting knowledge searchable across a team. Upmeet offers a desktop application that records video calls directly without adding a separate bot participant to the meeting, which the company describes as a more discreet and confidential capture method. It also supports in-person recording and importing existing audio files. After capture, Upmeet automatically transcribes the conversation and generates structured summaries that highlight decisions and action items. A searchable meeting memory lets users query past meetings through an AI agent interface, and the tool integrates with CRM systems such as Salesforce and HubSpot as well as communication and productivity tools like Slack and Teams. Upmeet provides specialized configurations tailored to different industries. It is aimed at French and European teams, including sales and operations groups, that want meeting records kept within France. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Upmeet is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Upmeet |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Desktop app records video calls without adding a bot participant |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | In-person recording and audio file import support |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic transcription with summaries highlighting decisions and actions |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Searchable meeting memory with an AI agent query interface |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Integrations with Salesforce, HubSpot, Slack, and Teams |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Industry-specific configurations |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Upmeet
Choose Upmeet if you need french and european teams needing meeting records hosted in france — strengths include bot-free recording avoids a visible assistant in the meeting.
EvaluAgent
Upmeet
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Upmeet is strong for french and european teams needing meeting records hosted in france. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Upmeet is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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