EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. TurboScribe: Whisper-based web app that transcribes uploaded audio and video files, including meetings, interviews, and podcasts, with speaker labels and subtitle export. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and TurboScribe when generating subtitle files for podcast video and webinar recordings matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Whisper-based web app that transcribes uploaded audio and video files, including meetings, interviews, and podcasts, with speaker labels and subtitle export.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
TurboScribe is a browser-based transcription service that converts uploaded audio and video files into text using OpenAI's Whisper speech-recognition model. Users upload recordings in common formats such as MP3, MP4, and WAV, and TurboScribe processes them into structured transcripts that can be exported as plain text, DOCX, PDF, or SRT and VTT subtitle files. The tool supports a large number of languages for both transcription and translation, and it automatically labels different speakers in a recording, which makes it usable for multi-participant content like meetings, interviews, and podcasts. Because it works from uploaded files rather than joining live calls, it pairs with recordings exported from platforms such as Zoom, Microsoft Teams, and Google Meet. It handles long recordings and batch uploads, and the interface is oriented toward people who need to turn a recorded conversation into a searchable, editable document or into captions for video. TurboScribe is aimed at individuals and small teams, including journalists, researchers, content creators, and professionals who regularly transcribe recorded meetings and interviews. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); TurboScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | TurboScribe |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Audio and video transcription powered by the Whisper speech-recognition model |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic speaker labeling for multi-participant recordings |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Transcription and translation across a large set of languages |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Export to plain text, DOCX, PDF, and SRT/VTT subtitle formats |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Support for long recordings and batch uploads of multiple files |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Works with recordings exported from Zoom, Teams, and Google Meet |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
TurboScribe
Choose TurboScribe if you need transcribing recorded meetings and interviews into searchable documents — strengths include built on the whisper model, which handles varied accents and technical terms reasonably well.
EvaluAgent
TurboScribe
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while TurboScribe is strong for transcribing recorded meetings and interviews into searchable documents. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and TurboScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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