EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Turbo AI: Turbo AI is an AI note-taking and study platform that records or ingests audio, video, and documents and turns them into transcribed, structured notes, flashcards, quizzes, and AI podcasts. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Turbo AI when capturing meetings or brainstorming sessions and turning them into structured notes matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Turbo AI is an AI note-taking and study platform that records or ingests audio, video, and documents and turns them into transcribed, structured notes, flashcards, quizzes, and AI podcasts.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Turbo AI, formerly TurboLearn AI, is an AI-powered note-taking and study workspace that converts spoken and written content into organized, editable study materials. Users can record lectures, meetings, or brainstorming sessions live in the app, or upload PDFs, videos, and audio files (common formats such as MP3, WAV, M4A and others). The platform transcribes the audio, applies speaker diarization to identify who is speaking, and adds timestamps and key-concept highlights, then generates structured notes. From those notes it can produce flashcards, quizzes, practice tests, and AI-generated audio podcast summaries. A Google Docs-style editor supports collaborative, real-time editing alongside an AI teammate that can refine, comment on, and reorganize notes, including handling math formulas, chemical equations, and code. Turbo AI is available on the web and on iOS and Android, with a desktop app announced as coming soon, and notes sync across devices. It is aimed primarily at students, educators, and professionals who want to capture lectures and meetings and convert them into reviewable knowledge. The company reports more than 5 million users.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Turbo AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Turbo AI |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Live recording of lectures and meetings with instant AI transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Speaker diarization plus timestamps and key-concept highlighting |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Upload of PDFs, videos, and common audio formats for transcription |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Auto-generated study materials: notes, flashcards, quizzes, and AI podcasts |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Collaborative Google Docs-style editor with an AI teammate |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Cross-device sync across web, iOS, and Android |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Turbo AI
Choose Turbo AI if you need recording and transcribing university lectures into reviewable study notes — strengths include records live audio and also accepts uploads, transcribing both into structured notes.
EvaluAgent
Turbo AI
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Turbo AI is strong for recording and transcribing university lectures into reviewable study notes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Turbo AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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