EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. TransLinguist: TransLinguist is a cloud-based platform offering real-time AI speech translation, live interpretation, and live captions for multilingual meetings and events. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and TransLinguist when delivering simultaneous interpretation for international conferences and live events matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
TransLinguist is a cloud-based platform offering real-time AI speech translation, live interpretation, and live captions for multilingual meetings and events.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
TransLinguist is a cloud-based multilingual communication platform built for meetings, conferences, trainings, and broadcasts. Its TransLinguist Speech AI product delivers on-demand, real-time speech-to-speech translation across 15+ languages, while the TransLinguist Interactive service connects participants with certified human interpreters for remote simultaneous interpretation and video remote interpreting. The platform also produces live captions and subtitles for videos, events, and meetings, and the company offers broader language services including transcription, voice-over, transcreation, machine-translation post-editing, and localization. Audio and speech are captured directly within virtual meeting sessions, and the platform integrates with preferred conferencing tools including Zoom, Microsoft Teams, Google Meet, Webex, and BlueJeans, in some cases enabling live interpretation with a single click and no extra apps. It also supports hybrid and on-site events. TransLinguist is aimed at enterprises, event organizers, and teams running international meetings or training sessions that need accurate, real-time multilingual support to keep cross-language audiences engaged.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); TransLinguist is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | TransLinguist |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time AI speech-to-speech translation in 15+ languages |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Live human remote simultaneous and video remote interpretation |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Live captions and subtitles for meetings, events, and videos |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Integrations with Zoom, Microsoft Teams, Google Meet, Webex, and BlueJeans |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Support for remote, hybrid, and on-site events |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Additional language services: transcription, voice-over, and localization |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
TransLinguist
Choose TransLinguist if you need providing real-time translation and captions for multilingual business meetings and corporate trainings — strengths include combines on-demand ai translation with certified human interpreters for flexibility.
EvaluAgent
TransLinguist
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while TransLinguist is strong for providing real-time translation and captions for multilingual business meetings and corporate trainings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and TransLinguist is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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