EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Transkriptor: AI speech-to-text platform that transcribes meetings, interviews, lectures and audio/video files into editable text in many languages. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Transkriptor when capturing and summarizing virtual meetings on zoom, meet or teams matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI speech-to-text platform that transcribes meetings, interviews, lectures and audio/video files into editable text in many languages.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Transkriptor is an AI-powered transcription service that converts spoken audio and video into written text. Users can upload recordings in common formats such as MP3, MP4, WAV, AAC and M4A, paste a link, record directly, or connect the tool to virtual meetings on Zoom, Google Meet and Microsoft Teams so calls are captured and transcribed automatically. The underlying speech recognition engine supports transcription across a wide range of languages and uses speaker diarization to detect and label who is speaking in multi-participant conversations. Beyond raw transcripts, Transkriptor includes an AI assistant and AI chat layer that can summarize a conversation, draft follow-up emails, extract key points and answer questions about the content of a transcript. Transcripts can be organized in folders and workspaces, edited in-browser, translated, and exported, including the ability to create SRT subtitle files for video. It is offered as a web app along with mobile apps and a Chrome extension. The product is aimed at professionals and students such as journalists, researchers, lawyers, consultants and sales teams who need to turn recorded conversations into searchable, shareable documents. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Transkriptor is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Transkriptor |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic transcription of uploaded audio/video files and links |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Direct meeting capture and transcription for Zoom, Google Meet and Microsoft Teams |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Speaker diarization that labels individual speakers |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Support for transcription in 100+ languages plus translation |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI assistant and AI chat to summarize transcripts and answer questions |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | SRT subtitle export and in-browser transcript editing |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Transkriptor
Choose Transkriptor if you need transcribing recorded interviews and research conversations — strengths include handles many input methods (file upload, link, recording, and live meetings).
EvaluAgent
Transkriptor
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Transkriptor is strong for transcribing recorded interviews and research conversations. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Transkriptor is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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