EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. TranscribeTube: TranscribeTube is an AI transcription web app that turns YouTube videos, podcasts, and audio files into timestamped text with speaker labels, summaries, and subtitle export. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and TranscribeTube when generating srt subtitle files for youtube videos and other video content matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
TranscribeTube is an AI transcription web app that turns YouTube videos, podcasts, and audio files into timestamped text with speaker labels, summaries, and subtitle export.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
TranscribeTube is a browser-based AI transcription tool that converts spoken content into editable text. Users paste a YouTube URL or upload audio and video files, and the platform returns a timestamped transcript with automatic speaker diarization, so each speaker's lines are labeled. It handles content of any length, from short clips to multi-hour podcasts, live streams, and lectures. Beyond raw transcription, it offers AI-powered summarization to surface key points, smart chapter segmentation, and one-click translation across a large set of languages. Finished transcripts can be edited in an in-browser text editor and exported in multiple formats, including SRT subtitles for video editors and YouTube Studio, plain text, and PDF. It is aimed at content creators, podcasters, video producers, researchers, and academics who need accurate written versions of spoken media. An API is available on higher tiers for developers who want to integrate transcription into their own workflows. The company states it does not store video content, only the resulting transcript text, and claims GDPR compliance.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); TranscribeTube is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | TranscribeTube |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Paste a YouTube URL or upload audio/video to generate timestamped transcripts |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic speaker identification (diarization) with labeled speakers |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI-powered summaries and smart chapter segmentation of long videos |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Translation across a large set of languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Export to SRT subtitles, plain text, and PDF, plus an in-browser transcript editor |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | API access for developers on higher-tier plans |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
TranscribeTube
Choose TranscribeTube if you need transcribing podcast episodes into searchable, editable text for show notes or repurposing — strengths include works directly from a youtube url with no browser extension or download needed.
EvaluAgent
TranscribeTube
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while TranscribeTube is strong for transcribing podcast episodes into searchable, editable text for show notes or repurposing. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and TranscribeTube is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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