EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. TranscribeGo: A browser-based AI transcription tool that converts uploaded files, social-media clips, and voice notes into text with automatic summaries and translations. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and TranscribeGo when students transcribing and summarizing lecture recordings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
A browser-based AI transcription tool that converts uploaded files, social-media clips, and voice notes into text with automatic summaries and translations.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
TranscribeGo is a browser-based AI transcription platform that turns audio and video into accurate text. Users can upload files, record directly in the web app, paste links from YouTube, TikTok, Instagram, and other platforms, or send voice notes through WhatsApp and a Telegram bot. It is aimed at journalists turning interviews into articles, students transcribing lectures, content creators generating subtitles, and professionals who need fast voice-to-text. Beyond raw transcription, every output can include a smart AI summary of long recordings such as hour-long interviews or multi-hour lectures, plus extraction of key points, main topics, and exact quotes. The tool supports more than 90 languages with automatic language detection and one-click translation, speaker diarization, and timestamps, and it exports to formats including PDF, Word, and SRT subtitles. It also offers article generation and auto-generated visuals on higher tiers. TranscribeGo is positioned as an affordable, no-friction transcriber for people working with files and online video rather than live meeting calls.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); TranscribeGo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | TranscribeGo |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Transcribes uploaded audio/video files plus in-browser recordings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Native URL transcription from YouTube, TikTok, Instagram, and other platforms without downloading |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Smart AI summaries of long interviews and lectures, with key points and quote extraction |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Support for 90+ languages with automatic detection and one-click translation |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Speaker diarization and timestamps with export to PDF, Word, and SRT subtitles |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Voice-note transcription via WhatsApp and a Telegram bot |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
TranscribeGo
Choose TranscribeGo if you need journalists transcribing recorded interviews and turning them into articles — strengths include accepts an unusually wide range of inputs (files, social clips, whatsapp/telegram voice notes) including url transcription on the free tier.
EvaluAgent
TranscribeGo
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while TranscribeGo is strong for journalists transcribing recorded interviews and turning them into articles. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and TranscribeGo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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